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NZ Post phishing scam

July 2024

We’re aware that customers are receiving text messages claiming to be from NZ Post advising delivery of a package was suspended due to lack of delivery address details. 

The text includes a link to update information to avoid unnecessary losses.

The link goes through to a fake site where people are required to enter credit card details and two-factor authentication codes (OnlineCode or a Visa Secure Code) to pay a small fee to deliver the parcel.

If you receive a text of this kind do not click on any links and delete the message immediately. You can also report these scam texts to the Department of Internal Affairs by forwarding the message to their free text number 7726. 

The messages may look like this:


  • If you think you’ve been the victim of a scam, please call us immediately on 0800 269 296 (or +64 4 470 3142 from overseas, charges may apply).
  • ANZ will never send you text message and ask you to click on a link.
  • If you receive an unexpected or suspicious text message or email, never click on any links or download attachments in it.
  • Never provide your full credit card details, Internet Banking login details or two-factor authentication codes, through a link in an email or text message, or in response to a phone call you’ve received out of the blue.