Never provide your customer number, two-factor authentication code(s), phone banking PIN or personal banking information to anyone, or grant anyone remote access to your devices – hang up on the call if you’re asked for this information.
Two-factor authentication codes are an important layer of protection which you should never disclose verbally. Scammers will often say they need a two-factor authentication code to complete a particular action e.g. to reverse a transaction. Two-factor authentication codes are never required to reverse fraud transactions – hang up on calls immediately if you are asked for this information.
Always contact ANZ via one of our phone numbers or other contact methods listed on our website.
If you receive an unexpected or suspicious text message or email, don’t click on any links or download any attachments.
Never provide or confirm your credit card details, Internet Banking login details, or two-factor authentication codes, whether via a link in an email or text message, or in response to a phone call you’ve received out of the blue.