Understand what to do if you think you might have been a target of fraud.
If in doubt, call us
If you think you’ve been a victim of fraud (or there’s a chance you might be), or if you notice anything out of the ordinary with your accounts or online banking, please call us immediately so we can take the necessary actions to help protect your banking.
If you think you’ve misplaced your card, you can place a temporary block on it using ’Manage cards’ in our mobile banking app, ANZ goMoney, or Internet Banking. You can then easily unblock your card if you find it.
Lost or stolen card
If your card is permanently lost or stolen, you can cancel your card and request a replacement using ‘Manage cards’ in our mobile banking app, ANZ goMoney or Internet Banking.
If you don’t have access to goMoney or Internet Banking, call us immediately on 0800 658 044 (or +64 9 522 3010 from overseas, charges may apply).
If your mobile phone is lost, stolen or compromised, contact your mobile provider. They may be able to suspend your number and blacklist (disable) your phone.
If any computer, device or mobile phone used for ANZ goMoney or Internet Banking is lost, stolen or compromised, call us immediately on 0800 269 348 (or +64 4 499 4079 from overseas, charges may apply) and we can suspend your access.