Apply for financial hardship assistance
If you are in a situation that is causing you financial hardship, and you have a loan or credit card with us, we may be able to provide you financial assistance.
About financial hardship assistance
Financial hardship assistance is a formal application to explore options when you experience a hardship event, and you’re struggling to make your repayments on your credit card, overdraft or loan with us.
Check if you’re eligible
Check that your situation meets our criteria for being in financial hardship:
- Have you lost your job recently?
- Have you recently experienced a reduction in income?
- Have you suffered an illness or injury that has affected your ability to earn?
- Has a relationship breakdown made it difficult for you to meet your financial commitments?
- Has a natural disaster affected your income or household situation?
- Have you recently experienced an unforeseen significant event that affects your finances?
You could also check your insurance to see if your situation is covered.
How we might help
If you have answered yes to any of these situations, we may be able to help with:
- Short term loan repayment relief (up to 90 days)
- Restructuring your home loan or personal loans.
If you're not eligible for financial hardship assistance, we might still be able to help with other options.
You should know
- Applying for financial hardship assistance will cancel any preapproval you have for any ANZ credit product.
- If you have a joint loan, we may still be able to help you as an individual. We will need to contact the other party but will not discuss your details with them.
How to apply
1. Apply online or call us
Have some details ready about your income, assets, lending and any other debt, expenses, and the reason for applying.
If you have a question or you’d rather speak to someone, call us.
Monday to Friday, 8:30am – 8pm
Saturday and Sunday, 9am – 5pm
2. We’ll review your application and contact you
We’ll review your application and contact you within five working days. Meanwhile, continue making loan payments if you can.
When we contact you, it may be for more information which could include:
- The last three months’ payslips for each applicant, showing year to date income
- Evidence of additional income (e.g. rental income, benefits, boarder income)
- The last three months’ statements for bank accounts held with other banks
- The last six months’ statements for any loans with other banks, finance companies or stores (e.g. credit cards, personal loans, hire purchases)
- Evidence that rates and house insurances are paid and up to date.
If your application is declined, we’ll explain why and discuss other available options.
If your situation changes
It’s important that you let us know as soon as your situation changes so we can make sure the assistance we are providing is still appropriate.