Changes to ANZ rates, fees and agreements

Notice published 28 October 2025

From 1 December 2025, reductions to interchange fees will take effect under a new Network Standard introduced under the Retail Payment Systems Act. These reductions apply to some Visa and Mastercard transactions and will lower MSF rates for ANZ FastPay and Interchange Plus customers. Fixed Rate customers will be contacted directly.

New interchange fee caps will apply to:

• Card present credit transactions (including Visa, Mastercard); and 
• Card not present credit and debit transactions (including Visa, Mastercard).

The changes apply to domestic cards only from 1 December 2025.

All other fees in the Merchant Agreement remain unchanged unless separately notified.

The changes differ by service, as described below.

FastPay:

• What’s changing: MSF rates will be reduced to reflect lower capped interchange fees.
• All other FastPay fees remain unchanged.

Interchange Plus:

• What’s changing: You will automatically receive the new, lower capped interchange rates.
• Your ANZ margin stays the same.

• FastPay customers will receive lower MSF rates from 1 December 2025.
• Interchange Plus customers will receive the new, lower capped interchange rates plus your agreed margin from 1 December 2025.

The updated rates will be reflected in January statements.

From 1 December, you can see the updated rates:

• Interchange Plus
• FastPay

For further support, contact ANZ Merchant Business Solutions on 0800 473 453, Monday to Friday, 8.30am – 5pm.

Notice published 20 October 2025

Effective 3 November 2025, we’re updating our Privacy Statement. 

The main change to our Privacy Statement is a restructured format. We have rearranged our Privacy Statement to better reflect the information process. The sections we have restructured now focus separately on the collection, the use, and the sharing, of your information.  

You can now print the Cookies and Analytics and CCTV Notices as stand-alone documents. When we refer to the ‘Privacy Statement’, we mean these three documents together as our Privacy Statement.

We have set out the different types of information that we can collect and how we may collect that information and incorporated more examples to make this easier to understand. Most of the information we collect and how we can collect it is the same as our current Privacy Statement. Updates include clarifying that we may collect:

• Additional information relating to environmental data, or lifestyle such as gambling habits or addictions, and languages
• Payment information to and from your account 
• Information on how you use our digital platforms and ANZ content on third-party digital platforms, including via other tools, such as tags and pixels 
• Credit history, employment and other financial information 
• Information about third parties connected with you, including those that provide you with funding
• Behavioural biometric information when using our ANZ Transactive - Global website.

We have set out the different ways we may use your information and incorporated more examples to make this easier to understand. Most of the section about how we can use your information is the same as our current Privacy Statement. Updates include:

• Where we provide products or services, we may use information for administrative and operational tasks or to communicate about or advertise other products or services using various channels, including digital platforms such as social media 
• Explaining that analysis and insights can also be based on your environmental or financial data, and that insights and analysis can relate to advertising effectiveness and benchmarking
• Clarifying that ‘use’ for security, fraud and crime detection and prevention reasons or investigations may include identifying, preventing, investigating, looking into or responding to actual or suspected health and safety incidents
• We have tied together existing wording about how IP addresses and location information can support work relating to security, fraud and crime detection and prevention
• We have set out that you can let us use your address to help verify someone else’s address—for example, if someone is living with you informally.

We have set out who we may share your information with and added more examples to make this easier to understand. Most of the section setting out who we can share your information with is the same as our current Privacy Statement. Updates include clarifying that ‘people and organisations we work with’ may include:

• Electronic execution providers, credit card schemes, card issuers, payment providers and other companies involved in the facilitation of payments
• Third-party digital platforms such as Meta and Google 
• Organisations and individuals that can offer specialist assistance, for example, Age Concern or family members if we suspect a customer is the victim of elder abuse
• Others we exchange information with, such as external dispute resolution agencies we are a member of.

We have also provided more detail on how you can choose not to receive commercial electronic messages (for example, email and SMS/text messages) captured by the Unsolicited Electronic Messages Act (UEMA).

You can opt out of targeted advertising through third-party digital platforms (such as Facebook and Google ads) by updating your preferences within each platform. If you opt out of commercial electronic messages captured by the UEMA, we can still send you service messages (such as how to ensure you earn premium interest on your Serious Saver account). 

 Finally, we have updated our: 

• Section called ‘We take reasonable steps to protect your information’. 
• Glossary terms for ‘behavioural biometric information’, ‘device’, ‘digital platforms’, ‘goMoney’ and ‘Internet Banking’
• Cookies and Analytics Notice to clarify that it also describes how we use cookies and analytic tools on third-party digital platforms, such as Google.

An updated copy of our Privacy Statement will be available from 3 November on our Privacy at ANZ page or can be requested from any ANZ branch.

Notice published 15 October 2025

We’re making a change to our Institutional Overdraft Base Rate. See below for a summary of this change and effective date.

Interest rates are subject to change. 

Noticed published 10 October 2025

We're making changes to some of our home loan and account interest rates. See below for a summary of the changes and effective dates.

^To earn premium interest, you must make no withdrawals and deposit $20 or more (not including credit interest) on or before the last business day of the month.

Interest rates are subject to change. Our lending criteria, terms, conditions, and fees apply. A copy of our Reserve Bank Disclosure Statement is available online or on request from any ANZ branch.

Notice published 6 October 2025 

Effective from 20 October 2025 we’re updating the ANZ Fees and Charges document to reflect the following fee changes for our ANZ Go account.

We’re removing the $3 fee for manual (staff-assisted) deposits into an ANZ Go account for all customers. 

If you’re under 21 and have an individual ANZ Go account, we’ll also no longer charge:

• The $3 fee for manual (staff assisted) withdrawals
• Non-standard fees for automatic payments and bill payments.

These fees will still apply to joint accounts, even if one of the account holders is under 21. 

The updated Fees and Charges document will be available from 20 October 2025 on our Rates, fees and agreements page or on request from an ANZ branch.

Notice published 2 September 2025

We are making a change to our business overdraft interest base rate. Please see below for a summary of the adjustment and its effective date.

Interest rates are subject to change. Our lending criteria, terms, conditions, and fees apply.

Notice published Friday 25 July 2025

We’re updating the ANZ Direct Online Conditions of Use to include the following changes. The effective date for these changes was previously 25 August 2025, but has been delayed. The new effective date is Wednesday 3 September 2025.

ANZ can limit the maximum number of accounts, and the type of accounts that you can access via ANZ Direct Online. 

We can also set transaction limits on any payment you make from a particular account within ANZ Direct Online.

Please contact Direct Online Support on 0800 269 347 for assistance changing these limits or see the ANZ Direct Online for Business Guide.

We’re clarifying in this section that by using the ANZ Direct Online services (including the ANZ Direct Auth App), you agree that we may collect, use, disclose and store information about you, your activity on these platforms, and information about your device (such as device type, model, browser version, app version, operating system, IP address and security information). 

This is in accordance with our ANZ Privacy Statement, which applies to ANZ Direct Online and related services.

If you don’t consent to the collection, use and disclosure of the information through the ANZ Direct Online services, you should stop using ANZ Direct Online and the ANZ Direct Auth App, or any relevant feature that’s applicable.

We’re also including this wording in Section 3 – ANZ Direct Mobile and ANZ Direct Auth App.

We’re including a new section about response codes. A response code is an additional layer of security and works by sending a ‘single use’ code to your device when you enter a challenge code into the ANZ Direct Online Auth App. 

The response code will be required when you are transacting or performing certain actions in ANZ Direct Online. When you start an action where a response code applies, we will only allow you to proceed or process transactions if you enter the response code sent to your device.  

These actions may change from time to time, for example it might include, without limitation:

• Making electronic payments over a certain amount
• Sending money overseas
• Registering for ANZ Direct Online.

Each response code usually works for the length of your ANZ Direct Online session. However, to complete some actions online you must enter a second response code.

Use of a response code provides us with sufficient authorisation to process transactions or instructions without an obligation to make further enquiries. 

There are new obligations on users to:

• Not make response codes known to anyone
• Not enter your response code on a third-party website, mobile application, or a webpage accessed by a link from an email or text message, even if the email appears to be from ANZ
• Reasonably protect response codes, keep them confidential, and not share them with anyone else including your family, anyone who appears to be in authority, and people who claim to be ANZ staff or the Police.

We’re including that we may make updates to ANZ Direct Online services without giving 30 days’ notice. This applies when the changes reflect updates we’ve already made to the services without prior notice – for example, due to changes in law, internal policies, or when needed to protect your or our interests.

This is in accordance with the section 'Changes to & withdrawal of ANZ Direct Online Services' on page 10 of the ANZ Direct Online Conditions of Use.

We’re also making the following changes:

• Clarifying that the ‘ANZ Direct Online’ definition includes the ANZ Direct Auth App
• Updating the heading ‘Collection of Information and Data’ to ‘Collection and Use of Information and Data’.

An updated copy of the ANZ Direct Online Conditions of Use will be available from Monday 25 August 2025 on our ANZ Direct Online page.

Notice published 2 May 2025

We’re enhancing the ANZ Payment Requests service. From 16 May 2025, ANZ customers will be able to set up ongoing payment requests in addition to one-off payment requests. 

Changes have been made to the following sections of the ANZ Payment Requests Service Terms and Conditions:

• How your information is collected and shared 
• How to stop an ongoing payment request
• How your information is kept safe
• Important things to know about your payment
• Privacy.

To improve clarity and reduce repetition, we’ve moved ‘Here’s how Payment Requests work’ information from the Terms and Conditions to ANZ Payment Requests.

The updated Payment Request Service Terms and Conditions will be available at ANZ Payment Requests and in the ANZ goMoney mobile app from 16 May 2025.

Notice published 1 April 2025 

From 1 April 2025, the income thresholds for determining your Prescribed Investor Rate (PIR) have changed.

To see if your PIR has changed, see Choosing the right Prescribed Investor Rate.

You can check and update your PIR in ANZ Internet Banking, by sending us a secure Bank mail message or by giving us a call 0800 269 296.  

If you’re a member of an ANZ Investments-managed KiwiSaver scheme or have an ANZ Investment Fund, you can also check and update your PIR in the ANZ goMoney mobile app.

Notice published 17 March 2025 

Effective from 1 April 2025 we’re updating the ANZ Premium Card Overseas Travel Insurance policy document to reflect a change in underwriter. 

ANZ Premium Cardholders may be eligible for Overseas Travel Insurance provided by our trusted insurance partner, AWP Services New Zealand Limited trading as Allianz Partners.  

Allianz Partners, are changing underwriter from The Hollard Insurance Company Pty Ltd to Mitsui Sumitomo Insurance Company, Limited. 

The policy wording will be updated to reflect the new underwriter Mitsui Sumitomo Insurance Company, Limited. The change in underwriter will not affect eligibility criteria, claims or benefits provided under the Overseas Travel Insurance policy.

The new policy wording will also include changes to how we can communicate future policy updates with you. We will let you know what's happening at least 14 days’ before we make any changes, in one or more of the following ways:

• Writing to you, calling you, or sending you an email or text message using the contact details you've given us and as authorised by you
• Sending you the information through a website you can access, like ANZ Internet Banking
• Publishing a notice on ANZ's website or displaying the information in ANZ branches, if we need to give a number of customers the same information.

ANZ may give you less than 14 days’ notice if:

• The change is minor and does not affect your cover, or the eligibility criteria, or the change benefits you. In these cases, we will take reasonable steps to provide notice, as soon as possible
• ANZ or Allianz Partners are required to act quickly to change this insurance policy to manage risks relating to compliance with laws or regulations.

If any law requires us to give you any information in writing, you agree ANZ can do this electronically.

On 1 April 2025, the updated terms and conditions that apply to ANZ Premium Card Overseas Travel Insurance will be on ANZ Premium Card overseas travel insurance – Allianz, or ask for a copy at any ANZ branch. 

Notice published 7 March 2025

We’re making the following changes to our home loan fees: 

• Effective from 9 March 2025, we’re removing the Low Equity Premium. This will no longer be charged to new home loans with less than 20% equity or less than a 20% deposit.
• Effective from 21 March 2025, we’re changing our approach for ‘non-utilisation recovery’ which applies when a Reserve Rate Agreement is cancelled or changed. The Non-utilisation recovery will be changing from a variable amount (which depends on the loss at the time of cancellation or change) to a flat ‘Non-utilisation fee’ of $25. 

Our ANZ Home Loan Terms and Conditions, ANZ Flexible Home Loan Terms and Conditions and ANZ Fees and Charges document will be updated and will be available from 9 March 2025 on our Rates, fees and agreements page or on request from any ANZ branch.

Lending rules and fees apply to home loans. 

Notice published 17 January 2025

We are making some small changes to our Electronic Banking Conditions effective 3 February 2025.

We are updating the paragraph under the heading ‘How we can use your mobile number’ in the goMoney section to explain that if you call us via the ‘Contact us' page in the ANZ goMoney app, your device will exit goMoney and the call will be made using the native dialling app on your device.

We may automatically authenticate you using a one-time secure code added to our phone number. We will also check that the number you are calling from matches the number we have recorded for you in your customer profile. If it matches, you agree that we can consider your identity verified for that call. Charges apply to calls from overseas.

We are also updating the paragraph under the heading ‘You may be charged fees for using goMoney’ in the goMoney section to explain that your mobile service provider may charge additional fees if you call us from overseas.

The updated ANZ Electronic Banking Conditions document will be available from 3 February 2025.

Notice published 5 December 2024

Effective from 4 January 2025 we’re making changes to our Business Overdraft Facility Terms and Conditions to clarify:

• How interest and Overdraft Management fees are charged and paid, where we have agreed that they can be paid from a different account.
• How we can provide notices relating to your Business Overdraft Facility electronically, including by making notices available through our website and online channels.

For the full details of the changes see below.

If you have been provided with a new Business Overdraft Facility since 28 September 2024 or have received the Business Overdraft Facility terms and conditions since that date, then your terms and conditions will already incorporate these changes.

Current clause

(b) The Interest and Overdraft Management fees on each Payment Date, or any date on which the Bank makes demand pursuant to clause 3; and

New clause

(b) The Interest and Overdraft Management fees on each Payment Date, or any date on which the Bank makes demand pursuant to clause 3. If the Bank has agreed for Interest or Overdraft Management fees to be paid from a different account, the Bank will add the Interest or Overdraft Management fee to the balance of this Facility on the Payment Date and debit the other account on the next day (Interest) or business day (Overdraft Management fee) to pay the amount of the Interest or Overdraft Management fee; and

Current clause

10.1 Notices (other than public notices) under this Facility and for the purposes of all disclosure required by the Credit Contracts and Consumer Finance Act 2003 may be:

(a) Given to the Customer;

(b) Sent by post to the Customer at the address shown on the letter attached, or any other address notified by the Customer or, if the Customer has left that address (or the last notified address) to the Customer care of the Bank at the Branch address;

(c) Sent to the information system specified by the Customer for the purpose of receiving those notices if the Bank’s practice is to give notices in electronic form by electronic means

New clause

10.1 Notices (other than public notices) under this Facility and for the purposes of all disclosure required by the Credit Contracts and Consumer Finance Act 2003 may be:

(a) Given to the Customer;

(b) Sent by post to the Customer at the address shown on the letter attached, or any other address notified by the Customer or, if the Customer has left that address (or the last notified address) to the Customer care of the Bank at the Branch address;

(c) Sent by email to the Customer using the last email address the Customer has provided to the Bank;

(d) Included on a website or online channel the Customer can access, like ANZ Internet Banking or ANZ goMoney.

Notice published 21 November 2024

We’re making a change to the benefits available under our ANZ banking packages. This means that ANZ will no longer offer a benefit for ANZ Life & Living Insurance under ANZ banking packages from and including 5 December. This change will not affect existing ANZ Life & Living Insurance policyholders who have signed up under an ANZ banking package.

This change impacts the terms and conditions for the following ANZ banking packages: ANZ@work, ANZ Staff Banking and Retired Officer, Law and Accounting Professionals, Franchise, Early Childcare Council and NZ Bar Association packages.

For information about a specific package, including package eligibility criteria and package benefits, or a copy of the new ANZ banking package Terms and Conditions, call our team on 0800 269 296 or visit any ANZ branch. ANZ Life & Living Insurance is provided by Chubb Life Insurance New Zealand Limited. No member of ANZ Bank New Zealand Limited and its related companies, or any other person, guarantees Chubb Life or any of its subsidiaries, or any of the products issued by them.