Moving to Australia from New Zealand
Setting up your banking in Australia is easy with support from ANZ’s friendly teams on both sides of the Tasman. Let us help with your banking before you arrive in your new home.
Why choose ANZ Australia?
Open an Australian ANZ bank account before you leave New Zealand
Tick banking off your list before you arrive in Australia by setting up your account now. You can verify your identity while still in New Zealand so you can set up and start using your ANZ Australia accounts and Internet Banking straight away.
Step 1. Call ANZ Australia
To learn more and apply for available bank accounts with ANZ Australia, call the team on +61 3 9683 9999—. International toll charges may apply.
Step 2. Verify your identity
After calling, you’ll get an email confirming your application which includes information on the documents— you’ll need to verify your identity at any ANZ New Zealand branch.
Step 3. We’ll call to confirm your identity has been verified
Once your identity has been verified (this can take up to two days), you’ll receive a confirmation call from the ANZ New Zealand branch you visited.
Step 4. Opening your account
You’ll then need to call ANZ Australia on +61 3 9683 9999— to open your account. International toll charges may apply.
How to use your new ANZ Australia bank account
Before you leave
Once your Australian bank account has been set up, follow the prompts at Register for online banking on anz.com.au to get set up for ANZ Australia’s Internet Banking. Don’t worry, the Australian team will provide you with your CRN and Telecode when your account is opened.
Once you arrive in Australia
You can download the ANZ App—, and if you’ve ordered an ANZ Access Visa Debit card—, add it to your digital wallet. Physical cards can be collected from your nominated Australian mailing address.
More options once you arrive in Australia
If you can wait until you arrive in Australia to open your bank account, you'll have a wider selection of ANZ bank products to choose from, like ANZ Plus—.
Once you arrive in Australia, you can join ANZ Plus from your phone—. The app has everyday banking in one handy place and is loaded with smart tools and features to help you spend less and save more.
Contact us, we can help
Or you can send a secure Bank Mail message in ANZ Internet Banking.
International toll charges may apply.
Important information
ANZ Australian bank accounts are being offered for issue by Australia and New Zealand Banking Group Limited (ANZBGL) from Australia, and not by ANZBGL’s New Zealand branch or by ANZ Bank New Zealand Limited.
ANZBGL has been granted an exemption from the requirement under New Zealand’s Financial Markets Conduct Act 2013 (Act) to be licensed as a financial institution and from requirements under the Act that provide for financial institutions to treat consumers fairly.
The offer and issue of ANZ Australian bank accounts by ANZBGL is governed by the laws (including consumer protection laws) and regulatory requirements of Victoria and the Commonwealth of Australia, and any dispute that arises in respect to the issue and offer of those accounts is to be determined by the laws and dispute resolution processes of Victoria and the Commonwealth of Australia, and not those of New Zealand.
ANZ App for Android is only available on Google Play™. Android, Google Play and the Google Play logo are trademarks of Google Inc.
ANZ App for iPhone is only available from the App Store. Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Complaints
You can contact ANZBGL or make a complaint by calling the ANZBGL Contact Centre on +61 3 9683 9999.
You can also make a complaint:
- Online: Visit anz.com, search for “complaints” and select “online complaint form”
- By Mail: ANZ Customer Resolution Locked Bag 4050, South Melbourne VIC 3205
If you are not satisfied with the resolution offered by ANZBGL, you can have your complaint reviewed free of charge by the Australian Financial Complaints Authority (AFCA), an external dispute resolution scheme.
AFCA provides a free and independent dispute resolution service for individual and small business customers who are unable to resolve their complaints directly with ANZBGL.
- Website: afca.org.au
- Phone: +61 1800 931 678
- Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001