Voice, fingerprint or face identification

Voice ID allows you to log in to ANZ Phone Banking or identify yourself with our contact centre with your own unique and secure voiceprint. This is a great extra layer of security, especially if you prefer to do your regular banking over the phone.

It can also give you extra security when making payments above $10,000 in the ANZ goMoney app, by verifying your identity using your unique voiceprint.

You can check if you’re registered for Voice ID under Settings in goMoney. If you're not, you can call 0800 269 296 to get set up.

If you choose not to use Voice ID, you can still be identified by other authentication methods including PIN verification, Caller Check and Click to Call.

You can use your fingerprint and/or face recognition to control access to your mobile, devices and the goMoney app.

You may also be asked to provide a selfie photo or video to verify your identity online when you join ANZ through goMoney or if you're otherwise verifying your identity online.

We do this to verify your identity online and help prevent fraud. If you’d prefer not to do a selfie photo or video, you can verify your identity in person at a branch instead.

Once you have scanned your identity document, we may:

• Ask you to take a selfie photo or video using your phone
• Check whether the face in the selfie photo or video matches with your photo on the identity document
• Use information from your identity document and securely share it with our third-party provider who checks against government records
• Confirm if the identity verification has been successful.

For information on how we store your information and what your rights are, see Biometric processing at ANZ and the ANZ Privacy Statement.