If you choose not to reply, we will follow up with an email to you to confirm if the transaction was yours or not. Your card will remain blocked until we’re able to contact you.
You’re welcome to call us to resolve this. If you do, please let us know that you’re currently overseas and we’ll arrange for someone from our Fraud team to call you back. Remember, the ANZ Fraud team asks customers from time to time to confirm they authorised suspicious transactions. But we’ll never ask for your banking passwords, PINs, two-factor authentication codes, credit card details, or remote access to your device.
Remember: Before you travel overseas it’s helpful if you make sure your phone number and email address we have recorded for you is up to date.