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Tips to stay safe online

Keep yourself and your banking secure with these online safety tips.

Be aware of links and attachments

Be cautious with links or attachments in emails and text messages, or links on websites you don’t know. To check a link, hover your mouse over it to see where the link will take you. On a smartphone or device, you can press and hold to see where the link will take you.

Only shop online at places you trust

Shop with reputable, trusted companies – beware of online sites you’ve never heard of. Also check that the site has a locked padlock in the browser (next to the address bar).

Be cautious with public WiFi

Don’t make payments, access online banking or do anything personal when using public WiFi as it may not be secure. Use your mobile or device data plan instead.

Manage your social media profiles

Be careful with how much you share on social media. Fraudsters can use what you share to impersonate you. Be cautious about interacting with people you don’t know and check your privacy settings regularly to make sure you aren’t sharing more information than you’re comfortable with. For tips on managing your privacy settings on social media check out the CERT NZ guide to cyber security and social media.

Enabling remote access

Don’t give remote access to your mobile, device or computer to anyone who contacts you unexpectedly. The software that fraudsters ask you to download can be used to monitor and capture your personal and bank login details.

Information and education resources


CERT NZ is a government agency working to improve cyber security in New Zealand. Report cyber security incidents (banking and non-banking) to CERT NZ, they can help you resolve it.


Netsafe is an independent, non-profit online safety organisation. They provide practical tools, support and advice for keeping safe online, including advice and information about online scams.

Commission for Financial Capability (CFFC)

CFFC is a government organisation helping people to get ahead financially. They offer a variety of information and educational material about how to avoid frauds and scams.

Financial Markets Authority (FMA)

The FMA is a government agency responsible for regulating New Zealand’s financial markets. They provide warnings and alerts about businesses or individuals you should be cautious of, and illegal investment schemes. You can also report investment fraud incidents.

Print the Banking Safely Guide

This guide gives you practical tips on how to spot the red flags to keeping your banking secure.

Print it off and keep it somewhere you can easily reference.

Download the guide (PDF 136KB)