ANZ impersonation WhatsApp scams

We’re seeing an increase in bank impersonation scams targeting both business and personal customers. Fraudsters are contacting customers by phone cold calls and messaging platforms such as WhatsApp, impersonating the ANZ Customer Protection team or other bank staff. They often claim your accounts have been compromised or that suspicious activity has been detected.

ANZ doesn’t use messaging platforms like WhatsApp as an official communication channel and will never contact you through these platforms. Scammers may use the ANZ logo and display names that appear to be from ANZ. They can be very convincing, may have access to detailed personal information, and often create a sense of urgency or fear to gain your trust.

Be alert to the following red flags for potential scams:

• Contact received through unofficial ANZ channels such as WhatsApp, often from an international number, though it may also appear to be a domestic number.
• Requests to screen share, allow remote access to your device, or download apps or attachments.
• Being directed to log in to ANZ Internet Banking, goMoney, or ANZ Direct Online (‘ADO’) using a link they provide.
• Requests to complete forms asking for your Internet Banking, goMoney, or ADO login details, two-factor authentication codes, or full credit or debit card details.

ANZ Customer Protection may contact you to verify unusual transactions. However, we will never ask you to:

• Allow remote access or screen sharing on your devices
• Share or complete forms requesting your Internet Banking, goMoney or ADO login details, full card details, or two-factor authentication codes
• Transfer money to a ‘safe’ account, buy gift cards, set up cryptocurrency accounts, or click links to fake live chats.

ANZ will never contact you through unofficial channels. If a call feels uncomfortable or suspicious, hang up immediately and contact ANZ directly using the contact details listed on our official website.

• Never click links, download attachments or call numbers in unknown, unexpected or suspicious messages. Access Internet Banking through the official ANZ website.
• Never disclose your Internet Banking login details, full credit card details and two-factor authentication codes to anyone. ANZ will never ask for this information by email, text or phone call. 
• Don’t grant remote access to your devices through links in emails or texts, or in response to a phone call you’ve received out of the blue.
• If you receive a suspicious message or call, hang up and contact ANZ directly using the phone number or contact method listed on our official website.
• Always pause and reassess the situation. Scammers often create a sense of urgency, pressuring you to act quickly.

More about protecting yourself against scams.

If you suspect fraud on your account or have shared financial information or have transferred money as a result of this scam, please call us immediately on 0800 269 296 (or +64 4 470 3142 from overseas, charges may apply). Our Customer Protection Team is available 24/7 to help you.