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Downloads & forms

Below you can find and download a range of useful guides, forms and pricing information.

ANZ Merchant Agreement Terms and Conditions

These Terms and Conditions are part of your agreement with us governing the provision of Merchant Facilities to you. Please read them carefully and retain for future reference.

ANZ Merchant Operating Guide

The Merchant Operating Guide helps you become familiar with the operation of your Merchant Facilities and the acceptance of Debit Cards and Visa, Mastercard and UnionPay Credit Cards. We recommend that you and your staff read this guide thoroughly and keep it accessible for future reference.

The Merchant Operating Guide forms part of your Agreement with us for Merchant Facilities and may be varied or replaced by us from time to time. Terms defined in the Terms and Conditions have the same meaning when used in this Merchant Operating Guide.

ANZ Fraud Minimisation Guide

A practical guide to help you protect your business and your customers from potential card fraud.


ANZ Merchant Interchange Reimbursement fees

ANZ Developer Guides for ANZ eCommerce Solutions

If you're a website developer and wanting to integrate with our online payment gateways (ANZ eGate™, CPCO, MCC) please refer to these guides for more information. 

Note: UnionPay card acceptance is available on selected Online Payment Gateways.

Reseller forms

The below form can be used by terminal resellers to request debit and/or Visa, Mastercard and UnionPay credit card merchant facilities for the reseller's customers. ANZ can only provide these facilities to merchants using terminals or online payment gateways certified by Payments New Zealand and the EFTPOS New Zealand and/or Paymark network.

ANZ also requires all new merchant customers to have an ANZ bank account to settle the funds in to.

ANZ IVR Authorisation and Settlement forms

The form below is to help you process transactions using the IVR Authorisation and Settlement Service. These forms should only be used if approval has been provided by the Merchant Business Solutions team to process these types of transactions.

Note: IVR Authorisation and Settlement Service is not available for UnionPay Transactions.

Talk to our Merchant Business Solutions team

Contact us online

Enquire online

Fill in our enquiry form and we'll contact you



0800 473 453 

Mon-Fri 8.30am-5pm (NZT)


Related products and services

EFTPOS solutions

Get paid and keep the cash flowing in your business.

ANZ FastPay

A mobile payment solution that lets you accept payments on the go, anywhere, anytime.

Online payment solutions

Accept Visa and Mastercard payments via your online store.

Any supplier specified above (including EFTPOS New Zealand Limited ("ENZ") is not a related company of ANZ Bank New Zealand Limited ("ANZ"). ANZ does not warrant the quality of goods and/or services provided by them or their suitability for your particular circumstances.

ANZ FastPay is only available to approved merchants who meet ANZ's credit approval criteria. ANZ FastPay transactions must be settled into an ANZ Business Account. Eligibility criteria and fees apply. FastPay terms and conditions apply. Use of ANZ FastPay requires a compatible device and a cellular or wireless internet connection.