Effective 1 June 2021, we’re making some changes to the Conditions of Use for ANZ EFTPOS, Visa Debit, and credit cards. These changes clarify when you can dispute a transaction on an ANZ Visa Debit or credit card. You may be able to dispute a transaction if, for example, you have an issue with goods or services paid for with your card that you haven’t been able to resolve directly with the merchant.
While we may be able to dispute transactions made through the Visa network, we are unable to dispute transactions made through the New Zealand EFTPOS network, unless they are fraudulent. EFTPOS network transactions are when an ANZ Visa Debit card or credit card is inserted or swiped at an EFTPOS terminal and ‘Cheque’ or ‘Savings’ is selected.
Please read the Conditions of Use for information on how to raise a dispute. Time limits apply.
The ANZ EFTPOS card and ANZ Visa Debit card Conditions of Use and ANZ Credit Card Conditions of Use references to deposit envelopes, as this service is no longer offered.
Our ANZ EFTPOS card and ANZ Visa Debit card Conditions of Use and ANZ Credit Card Conditions of Use documents will be updated online to reflect these changes on 1 June 2021. Terms and Conditions apply.