Changes to ANZ rates, fees and agreements

We’re making some minor changes to the ANZ General Terms and Conditions to make it clear when a payment is made where you have more than one person authorising a payment.

The updated ANZ General Terms and Conditions (PDF 204kB) document will be available from 15 June 2021.

From 1 June 2021, you will no longer be able to use cheques to make or receive payments in New Zealand dollars. We'll be updating the ANZ Direct Online Conditions of Use to reflect this change, by removing the reference to cheques from the payments section on page 5.

Changes to ANZ EFTPOS Card and ANZ Visa Debit Card, and ANZ Credit Card Conditions of Use

Effective 1 June 2021

Effective 1 June 2021, we’re making some changes to the Conditions of Use for ANZ EFTPOS, Visa Debit, and credit cards. These changes clarify when you can dispute a transaction on an ANZ Visa Debit or credit card. You may be able to dispute a transaction if, for example, you have an issue with goods or services paid for with your card that you haven’t been able to resolve directly with the merchant.

While we may be able to dispute transactions made through the Visa network, we are unable to dispute transactions made through the New Zealand EFTPOS network, unless they are fraudulent. EFTPOS network transactions are when an ANZ Visa Debit card or credit card is inserted or swiped at an EFTPOS terminal and ‘Cheque’ or ‘Savings’ is selected.

Please read the Conditions of Use for information on how to raise a dispute. Time limits apply.

The ANZ EFTPOS card and ANZ Visa Debit card Conditions of Use and ANZ Credit Card Conditions of Use references to deposit envelopes, as this service is no longer offered.

Our ANZ EFTPOS card and ANZ Visa Debit card Conditions of Use and ANZ Credit Card Conditions of Use documents will be updated online to reflect these changes on 1 June 2021. Terms and Conditions apply.

Changes to cheques services

From June 1^st you will no longer be able to use cheques to make or receive payments in New Zealand dollars. Also you won’t be able to use outsourcing or processing services or products related to New Zealand dollar cheques.

Changes to Country Schedule New Zealand

To reflect these changes, we’re making changes to the Country Schedule New Zealand dated March 2021 and the Cash Product Fee Schedule Version 6.0.

You can continue to deposit foreign cheques in Australian Dollars (AUD), Canadian Dollars (CAD), Great British Pounds (GBP) and United States Dollars (USD).

These changes will apply from 1 June 2021, subject to any specific agreed terms you may have negotiated with us. Please contact your Relationship Manager if you have any questions.

See the updated Country Schedule New Zealand (PDF 106kB).