Banking safely Screen Savers

Screen Savers: A wallpaper that turns a mobile phone into a tool to fight scams.

Photos they want with advice they need

More than half of Kiwis over 65 have encountered a scam in the last 12 months.

Help keep your loved ones safe from scammers by creating a Screen Saver with handy banking safely tips for them. Take a photo of your kids holding a sign with one of our tips, and apply it to the wallpaper on their device so they have photos they want with advice they need.

It’s a fun and effective way for you and your kids to fight scams together.

How it works

1. Pick your tip

Each of these tips are simple and easy to remember. Pick the one you think would be best for your grandparents and print the template to get started.

2. Get creative with the kids and take a photo

Write the tip clearly on a sign or download and print one of our templates. Encourage your tamariki to colour it in, and take a photo of them (or yourself) holding your banking safely sign.

Use portrait for mobile wallpapers or landscape for desktop wallpapers.

3. Add the photo as a wallpaper to your loved one's phone, tablet or computer

Visit your parent or grandparent, share the photo so they can add it to their phone, tablet or desktop as a wallpaper. 

Now every time they look at their screen, they’re reminded of what to do if they’re targeted by scammers.

Tips to stay safe from scams

Our tips below cover some of the most prevalent scams.

Never give strangers access to your devices

Don’t let anyone who calls you unexpectedly convince you to install software or download an app, so they can access your computer or mobile device, even if they say they’re from the Bank, your internet or phone provider or the Police.

Scammers can use the access you give them to scam you or loved ones by logging in to your online banking, or impersonate you to loved ones to ask for money. 

Don’t click links in unexpected texts or emails

Scammers might text or email you claiming to be from a bank or a well-known company. They may say you owe money, like postage or a road toll fee, or ask you to update your personal information, or view, confirm, or cancel a payment. If you click on the link in the message it takes you to a fake site where you’re asked to enter credit card details, online banking passwords, drivers licence details, personal information or two-factor authentication codes to help the scammer to steal your money. It may also download malicious software onto your device.

The message may come from an overseas phone number, the web address may not look exactly the same as the one you can find yourself on the internet, or the email address it’s sent from could be unusual. There might also be spelling or grammar mistakes. If you receive a text or email like this, do not click on any links and delete the message immediately.

Hang up if unknown callers ask you for personal information

If someone calls you out of the blue asking for your credit card or online banking details, PINS or passwords, or two factor authentication codes, hang up. These callers often sound genuine and confident, and there may be some pressure or reason given to act urgently.

If you want to check to see if an unexpected call is genuine, hang up and find the company’s publicly listed number to phone them back. 

Have a secret family code word

A secret family code word can help you stay safe from scams. You can use it to check if it’s really your loved one asking for help. 

Scammers often impersonate whānau to try and get you to send them money, or hand over your personal information like credit cards, online banking passwords, or two-factor authentication codes. Don’t do it. Verify if it is your family member by contacting them – your family member may not know that their account has been hacked or duplicated by someone else pretending to be them. 

Having a secret code word or phrase that family need to give you that’s unique and only you’d know, helps you know it’s them. 

Layers of fraud protection with ANZ

Remember, we will never:

  • Send you a link to log into ANZ Internet Banking via email or SMS and ask you to click on it
  • Ask for your banking PINs, passwords, or two-factor authentication codes over the phone
  • Ask to remotely access your devices.

Anna and Paul’s story

[Video: Paul and Anna in conversation.]

Paul: Well, they’re thieves aren’t they.

[Text on screen: More than half of Kiwis over 65 have encountered a scam in the last 12 months.]

Anna: We thought we were careful.

Paul: Yes.

Anna: And we didn’t think it would ever happen to us.

Paul: That's right.

Anna: That's what leaves us feeling very violated and vulnerable.

Paul: Oh yes, they know what they are doing and it’s very scary.

Anna: And what information about us do they have? Still. And we didn’t really tell anybody afterwards because we felt a little bit silly and embarrassed.

Paul: Hm, completely.  

[Video: Christian and Mark in conversation.]

Christian: Mum and dad have put on a pretty brave face. They didn’t want to talk about it, in fact, they didn’t even tell us did they?

Mark: No.

Christian: I guess when it actually happens to your own family it is pretty shocking, like it hits home.

Mark: I feel really worried about it happening to my parents now, you just don’t know what these people can do.

Christian: To con them into giving them money, to giving their passwords, to getting them to click on links. It’s too easy these days and yeah, we just have to encourage our parents to be vigilant.

[Text on screen: Remembering a few tips from ANZ reduces the risk of being scammed significantly.]

Frankie (a child): I love Nona and Poppa because they give me big squishy cuddles and kisses, and I want to keep them safe.

Voiceover: To help your whanau, jump on the ANZ website, download the tips, get messy with your tamariki, and take a photo.

[Video: Christian and Frankie are painting banking safety tip posters. Frankie is holding his poster which says ‘Don’t click links in unexpected texts or emails’ but drops it before Mark can take a photo on his phone.]

Voiceover: Or try and take a photo, to pop on your nana and poppa’s phone. 

Anna: It’s just such a good reminder that I’ll never get sick of looking at.

[Text on screen: Screen Savers. Photos they want advice they need. Search ANZ Screen Savers. ANZ logo]

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