How we could help
The support we may offer will depend on your individual needs and situation. If you’ve been affected, we have a range of options available that could help take the pressure off while you focus on getting things back on track. We’ll talk through these options with you, which may include:
Personal customers
There may be payment relief options for home loan, credit card and personal loan customers. If you’re experiencing hardship, we may be able to help you access your term deposit early. This may include removing notice period requirements and interest rate recovery, so you can access your funds when you need them the most.
Suitability, eligibility criteria, ANZ’s lending criteria, and terms apply to the above options.
Business and Agri customers
Support options may be available for customers impacted by natural disasters, including short-term relief and flexible repayment options – talk to us to discuss your situation. If you’re experiencing hardship, we may be able to help you access your term deposit early. This may include removing notice period requirements and interest rate recovery, so you can access your funds when you need them the most.
Eligibility criteria, ANZ’s lending criteria, and terms apply to the above options.
Need support? Get in touch
Ways to bank
Help and guides to banking with ANZ
With our step-by-step guides, see how to do your day-to-day banking including common tasks in the ANZ goMoney banking app, Internet Banking, automated Phone Banking, ATMs and Smart ATMs.