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Making a claim
Need to make a claim? Here’s everything you need to know.
How the claims process works
If you’re making a claim, we understand you may be going through a difficult time. Our trusted insurance partner, Vero, has a dedicated claims team for our customers to help make your claim as easy and stress free as possible.
Step 1: Get in touch
Contact Vero as soon as you can to let them know what’s happened. Have your policy information handy. You can find your policy schedule in the Documents section of your ANZ Internet Banking. One of their team will guide you through the claims process and explain next steps or what paperwork you’ll need to provide to submit your claim.
Step 2: Your claim is assessed
As soon as you submit your claim, Vero will review your claim and let you know if they need any additional information. Once they have all the information they need, they’ll aim to have a decision within two business days.
Step 3: You're advised of the outcome
Your Vero Claims Consultant will get in touch to let you know the outcome of your claim and talk through the next steps.
Vero is the underwriter of house, contents and car insurance at ANZ.
Call Vero on
International: +64 9 363 4192 (toll charges apply).
Send Vero an email
For new claims: anznewclaims@vero.co.nz
For existing claims: anzclaimsenquiries@vero.co.nz
How the claims process works?
If you’re making a claim, we understand you may be going through a difficult time. Our trusted insurance partner, Cigna, has a dedicated claims team for our customers to help make your claim as easy and stress free as possible.
Step 1: Get in touch
Contact Cigna and let them know what’s happened. One of their friendly team will guide you through the claims process and explain what paperwork you’ll need to provide to submit your claim.
Step 2: Your claim is assessed
As soon as you submit your claim, it will be allocated to one of Cigna’s Claims Consultants. Sometimes they may need more information from you to support your claim, so they might contact you, your doctor, or other relevant parties.
Step 3: You’re advised of the outcome
Once Cigna has all the information they need to finalise your claim, they’ll aim to have a decision back to you within 48 hours. Your Cigna Claims Consultant will get in touch to let you know the outcome and talk through the next steps.
Cigna is the underwriter of ANZ Life & living Insurance.
Call Cigna on
Send Cigna an email
For ANZ Travel Protector underwritten by Allianz
Claims through Allianz:
Online: Claims portal
Call: 0800 833 123
International: +64 9 488 1648 (toll charges apply)
Email: claims@allianz-assistance.co.nz
Emergency assistance:
Call: 0800 486 686
International: +64 9 486 6868 (reverse charge call through international operator)
Australia: 1 800 554 114 (toll free)
UK: 0808 589 3893 (toll free)
USA: 1 800 326 1543 (toll free)
For ANZ Premium Card Overseas Travel Insurance underwritten by The Hollard Insurance Company Pty Limited
Claim through Allianz:
Online: Claims portal
Call: 0800 499 666
Email: anzcardclaims@allianz-assistance.co.nz
Emergency assistance:
International: +61 7 3305 7194 (reverse charge call through international operator)
For Credit Card Repayment Insurance underwritten by Cigna
Call: 0800 883 012
Email: anzccri@cigna.com
For Credit Card Repayment Insurance and Life Insurance underwritten by AIA (Formerly known as Sovereign)
Call: 0800 500 108
Email: enquirenz@aia.com
For house, car or contents insurance underwritten by Tower
Call Tower: 0800 100 660
International: +64 9 369 2000 (toll charges apply)
Email: claims@tower.co.nz