Making a claim

How the claims process works

If you’re making a claim, we understand you may be going through a difficult time. Our trusted insurance partner, Vero, has a dedicated claims team for our customers to help make your claim as easy and stress free as possible.

Step 1: Get in touch

Contact Vero as soon as you can to let them know what’s happened. Have your policy information handy. You can find your policy schedule in the Documents section of your ANZ Internet Banking. One of their team will guide you through the claims process and explain next steps or what paperwork you’ll need to provide to submit your claim.

Step 2: Your claim is assessed

As soon as you submit your claim, Vero will review your claim and let you know if they need any additional information. Once they have all the information they need, they’ll aim to have a decision within two business days.

Step 3: You're advised of the outcome

Your Vero Claims Consultant will get in touch to let you know the outcome of your claim and talk through the next steps.

Find out how to make a claim if your insurance is provided by Tower.

How the claims process works?

If you’re making a claim, we understand you may be going through a difficult time. Our trusted insurance partner, Cigna, has a dedicated claims team for our customers to help make your claim as easy and stress free as possible.

Step 1: Get in touch

Contact Cigna and let them know what’s happened. One of their friendly team will guide you through the claims process and explain what paperwork you’ll need to provide to submit your claim.

Step 2: Your claim is assessed

As soon as you submit your claim, it will be allocated to one of Cigna’s Claims Consultants. Sometimes they may need more information from you to support your claim, so they might contact you, your doctor, or other relevant parties.

Step 3: You’re advised of the outcome

Once Cigna has all the information they need to finalise your claim, they’ll aim to have a decision back to you within 48 hours. Your Cigna Claims Consultant will get in touch to let you know the outcome and talk through the next steps.

Find out how to make a claim if your insurance is provided by AIA (Formerly known as Sovereign).