Join the hard-working ANZ KiwiSaver Scheme.
How to make a claim
We understand that making a claim often comes at a challenging time. We’re here to support you and help make this process as simple and as easy as possible. Please use the contact details below to discuss your claim.
Call 0800 658 585
Email: claims@onepath.co.nz
If your insurance policy is underwritten by Vero:
Online: You can use the Claims Portal to lodge your claim online. You'll need your policy information as it appears on your policy schedule (you could find a copy in the Documents section of your ANZ Internet Banking or give us a call).
Call 0800 269 252
Intl no: +64 9 363 4192
Email: anznewclaims@vero.co.nz (for new claims)
Email: anzclaims@vero.co.nz (for existing claims)
If your insurance policy is underwritten by TOWER:
Call 0800 100 660
Intl no: +64 9 369 2000
Email: claims@tower.co.nz
For ANZ Travel Protector
Claims:
Online: Claims portal
Call 0800 833 123
Intl no: +64 9 488 1648
Email: claims@allianz-assistance.co.nz
Emergency assistance:
Call 0800 486 686
Intl no: +64 9 486 6868 (reverse charge call through international operator)
Australia 1 800 554 114 (toll free)
UK 0808 589 3893 (toll free)
USA 1 800 326 1543 (toll free)
For ANZ Premium Card Overseas Travel Insurance
Claims:
Online: Claims portal
Call 0800 499 666
Email: anzcardclaims@allianz-assistance.co.nz
Emergency assistance:
Intl no: +61 7 3305 7194 (reverse charge call through international operator)
Call 0800 252 461
E-mail: claimsteam@crombielockwood.co.nz
If your insurance policy is underwritten by Cigna:
Call 0800 883 012
Email: claims.nz@cigna.com
If your insurance policy is underwritten by Sovereign:
Call 0800 500 108
Email: claims@sovereign.co.nz