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ANZ Phone Banking

Bank securely and conveniently over the phone, with no need for a smartphone or internet access.

Key features

Check your balance

Hear all of your account balances, or select a nominated account.

Check your transactions

Find out your last two deposits, last 20 transactions, credit card repayment details, and your account numbers.

Make payments

Pay a person or bill. Check or delete upcoming bill payments, and manage your automatic payments.

Move money around

Move money between your ANZ accounts.

Other helpful features

With ANZ Phone Banking you can also:

  • Use your voice to log in. With Voice ID you can log into Phone Banking, or identify yourself with our Contact Centre, with your own unique and secure voice print. 
  • Talk to a real person. Want to ask a question or discuss your banking with someone? Just press 0 from the main menu to talk to one of our team, Monday to Friday 8am - 8pm, Saturday and Sunday, 8am - 6pm.

How to register

Getting set up for ANZ Phone Banking is easy

Have your ANZ customer number on hand, and then call us on 0800 269 296 (overseas +64 4 470 3142, charges may apply), Monday to Friday 8am - 8pm, Saturday and Sunday, 8am - 6pm.

Our Contact Centre will set up your ANZ Phone Banking PIN and Voice ID.

Already registered?

If you’re already registered for ANZ Phone Banking, simply dial 0800 103 123 (overseas +64 4 472 7123, charges may apply) anytime and follow the prompts – remember to have your customer number handy.

How-to guide

We’re making automated phone banking easier with our step-by-step printable guide. Learn how to:

  • Log in using your PIN or Voice ID 
  • Navigate the menu options 
  • Easily skip ahead and repeat using speed keys and helpful keys 
  • Enter payment dates and amounts in the right format.
Phone Banking guide (PDF 93.5KB)

Scams and Fraud Guide

We’re committed to keeping you and your banking safe, and you have a role to play too. Working together, we can keep you even safer. However you choose to bank, find out how to keep safe.

Accessible banking

We’re working hard to make our banking products and services accessible and available to all New Zealanders, regardless of ability.

Important information

Eligibility criteria and terms and conditions apply to the ANZ goMoney app, ANZ Internet Banking, ANZ Phone Banking, Voice ID and Pay to Mobile. For details, see our ANZ Electronic Banking Conditions (PDF 138KB).

Mobile phone network or internet provider charges, such as data fees may apply, depending on your provider.