We give you the option of talking to someone if you need to
Bank over the phone 24/7
With ANZ Phone Banking you can do everything you’d expect and more, including:
Stay on top of your finances
Check the balance of your accounts and get a list of your last 20 transactions.
Move your money around
Transfer money between your ANZ accounts quickly and easily.
Pay bills and people
Pay your bills (including your ANZ credit card bill) or anyone in New Zealand. You can set up payments to be made immediately or up to one year in advance, and cancel them if you need to – all over the phone.
Manage your automatic payments
Need to change an automatic payment? Or add a bill payment? You can change the date or amount, skip or even delete automatic payments. You can also listen to all your upcoming bill payments, set up new bill payments or delete them.
Talk to a real person
Want to ask a question or discuss your banking with someone? Just press 0 from the main menu to talk to one of our helpful staff, 6am – midnight, 7 days a week.
Bank faster with Voice ID
Use Voice ID to identify yourself when calling ANZ Phone Banking or our Contact Centre – and get your banking done faster.
Enter demonstration number
Enter 70108009 when prompted and press #
Enter demonstration PIN
Enter 13579 when prompted, and press #
Talking to someone in our Contact Centre
Our expert staff are available to help with all your banking enquiries 6am to midnight, seven days a week. Talking to someone in our Contact Centre you can:
Get help with your accounts
From asking questions about your accounts, to checking payments, to organising foreign cash and everything in between, our Contact Centre can help.
Apply for and open new products
Want to open a new bank account, invest in a term deposit, take out insurance, or apply for a new credit card, home or personal loan? You can do it all and more over the phone.
Review your banking
One of our Contact Centre’s personal bankers can help you review your situation and make sure you have the best mix of products and services to help you achieve your financial goals.
Safe and secure
ANZ Secure is our commitment to helping protect you when you bank with us. It’s an approach based on three pillars:
Protect - protecting you with multiple layers of security.
Monitor - monitoring your banking 24/7 for potential threats.
Act - acting when needed.
The commitment also involves working together, as there are also things you can do to help keep yourself safe. You can read about some of the ways we help keep your banking secure below. For more about what we do to help protect you, and what you can do to help protect yourself, visit our Banking safely section.
You're protected by some of the best security and technology available to help keep your information safe.
You can choose to enrol for Voice ID, which means you can log in to ANZ Phone Banking or identify yourself with our Contact Centre with your own unique and secure voice print.
A unique PIN
A unique PIN (which only you know) is needed to log into and use ANZ Phone Banking.
Protection against fraud
If you're a victim of fraud where someone accessed and used ANZ goMoney, Internet Banking, Phone Banking or your card without your authority, talk to us immediately and we'll look at how we can help.
We'll reimburse you if you didn't act fraudulently or negligently, didn't contribute to the loss, took reasonable steps to protect your banking and complied with our Electronic Banking Conditions (PDF 144kB)
What you can do to help keep yourself safe:
Keep your PIN secret - make your PIN hard to guess, never write your PIN down and never disclose it to anyone.
If using Voice ID - you must not record your voice identification phrases, or let someone else record their voiceprint against your customer number.