ANZ Phone Banking

Phone banking is great if you want:



Do your banking over the phone whenever and wherever it suits



We give you the option of talking to someone if you need to

Bank over the phone 24/7

With ANZ Phone Banking you can do everything you’d expect and more, including:

Stay on top of your finances

Check the balance of your accounts and get a list of your last 20 transactions.

Move your money around

Transfer money between your ANZ accounts quickly and easily.

Pay bills and people

Pay your bills (including your ANZ credit card bill) or anyone in New Zealand. You can set up payments to be made immediately or up to one year in advance, and cancel them if you need to – all over the phone.

Manage your payments

Need to change an automatic payment? Or add a bill payment? You can change the date or amount, skip or even delete automatic payments. You can also listen to all your upcoming bill payments, set up new bill payments or delete them.

Talk to a real person

Want to ask a question or discuss your banking with someone? Just press 0 from the main menu to talk to one of our helpful staff, 6am – midnight, 7 days a week.

Bank faster with Voice ID

Use Voice ID to identify yourself when calling ANZ Phone Banking or our Contact Centre – and get your banking done faster.

Manage your ANZ credit card

You can check your credit card balance, past transactions, repayment amount and due date as well as make payments.

Download our Handy Wallet Guide (PDF 140kB) or our Quick Reference Guide (PDF 60kB) to help remember the menu options and add your Accounts and ID numbers for easy reference. 

Talking to someone in our Contact Centre

Our expert staff are available to help with all your banking enquiries 6am to midnight, seven days a week. Talking to someone in our Contact Centre you can:

Get help with your accounts

From asking questions about your accounts, to checking payments, to organising foreign cash and everything in between, our Contact Centre can help.

Apply for and open new products

Want to open a new bank account, invest in a term deposit, take out insurance, or apply for a new credit card, home or personal loan? You can do it all and more over the phone.

Review your banking

One of our Contact Centre’s personal bankers can help you review your situation and make sure you have the best mix of products and services to help you achieve your financial goals.


Safe and secure

icon secure

ANZ Secure is our commitment to helping protect you when you bank with us. It’s an approach based on three pillars:

  • Protect - protecting you with multiple layers of security.
  • Monitor - monitoring your banking 24/7 for potential threats.
  • Act - acting when needed.  

The commitment also involves working together, as there are also things you can do to help keep yourself safe. You can read about some of the ways we help keep your banking secure below. For more about what we do to help protect you, and what you can do to help protect yourself, visit our Banking safely section.

icon guarantee

Protection against fraud

If you're a victim of fraud where someone accessed and used ANZ goMoney, Internet Banking, Phone Banking or your card without your authority, talk to us immediately and we'll look at how we can help. We'll reimburse you if you didn't act fraudulently or negligently, didn't contribute to the loss, took reasonable steps to protect your banking and complied with our Electronic Banking Conditions (PDF 144kB).



A unique PIN

A unique PIN (which only you know) is needed to log into and use ANZ Phone Banking.

Voice recognition

Voice ID

You can choose to enrol for Voice ID, which means you can log in to ANZ Phone Banking or identify yourself with our Contact Centre with your own unique and secure voice print.


What you can do to help keep yourself safe:

Keep your PIN secret - make your PIN hard to guess, never write your PIN down and never disclose it to anyone. We recommend that you change your phone banking PIN on a regular basis, particularly if you've used a shared phone (e.g. in a hotel or an office).

If using Voice ID - you must not record your voice identification phrases, or let someone else record their voiceprint against your customer number.

> Learn more about banking safely.

Check out our demonstration

See how ANZ Phone Banking works with a free demonstration (no actual transactions will take place):

step 1


0800 103 123

step 2

Enter demonstration number

Enter demonstration customer number 70108009 when prompted and press #

step 3

Enter demonstration PIN

Enter demonstration PIN 13579 when prompted, and press #

How to register

Signing up for ANZ Phone Banking is as easy as 1-2-3:

step 1

Step 1

Have your customer number to hand

step 2

Step 2

Call us on 0800 269 296

(international +64 4 470 3142)

6am – midnight, 7 days a week

step 1

Step 3

Talk to our Contact Centre to set up your ANZ Phone Banking PIN and Voice ID
(You must be at least 13 years of age to register for ANZ Phone Banking)

Already registered?

If you’re already registered for ANZ Phone Banking, simply dial 0800 103 123 (international +64 4 472 7123) anytime and follow the prompts – remember to have your customer number handy.


Help and support

You might also be interested in:

ANZ goMoney mobile app

goMoney banner

Bank on the go with New Zealand’s favourite banking app – available for iOS and Android.

Learn more

ANZ Internet Banking

IB banner

Do your banking online from anywhere in the world – it’s easy, convenient and secure.

Learn more

penImportant information

Eligibility criteria and terms and conditions apply to ANZ Phone Banking, Voice ID, ANZ Internet Banking and ANZ goMoney. See our Electronic Banking Conditions (PDF 144kB) for more information.