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ANZ Phone Banking

Convenient banking over the phone

0800 103 123

(International +64 4 472 7123)

Register for phone banking

Benefits

  • Flexibility. Do your banking over the phone whenever it suits
  • Service. We give you the option of talking to someone if you need to
  • Voice ID. You can choose to enrol for Voice ID, which means you can log in to ANZ Phone Banking or identify yourself with our Contact Centre with your own unique and secure voice print.

Bank over the phone 24/7

Stay on top of your finances

Check the balance of your accounts and get a list of your last 20 transactions.

Move your money around

Transfer money between your ANZ accounts quickly and easily.

Bank faster with Voice ID

Use Voice ID to identify yourself when calling ANZ Phone Banking or our Contact Centre – and get your banking done faster.

Pay bills and people

Pay your bills (including your ANZ credit card bill) or anyone in New Zealand. You can set up payments to be made immediately or up to one year in advance, and cancel them if you need to – all over the phone.

Talk to a real person

Want to ask a question or discuss your banking with someone? Just press 0 from the main menu to talk to one of our helpful staff, 6am – midnight, 7 days a week.

Manage your automatic payments

Need to change an automatic payment? Or add a bill payment? You can change the date or amount, skip or even delete automatic payments. You can also listen to all your upcoming bill payments, set up new bill payments or delete them.

Download our Handy Wallet Guide (PDF 137kB) or our Quick Reference Guide (PDF 60kB) to help remember the menu options and add your Accounts and ID numbers for easy reference. 

Check out our demonstration

Step 1

Dial 0800 103 123

 

Step 2

Enter demonstration number
Enter 70108009 when prompted and press #

Step 3

Enter demonstration PIN
Enter 13579 when prompted, and press #

Talking to someone in our Contact Centre

Our expert staff are available to help with all your banking enquiries 6am to midnight, seven days a week. Talking to someone in our Contact Centre you can:

  • Get help with your accounts. From asking questions about your accounts, to checking payments, to organising foreign cash and everything in between, our Contact Centre can help.
  • Apply for and open new products. Want to open a new bank account, invest in a term deposit, take out insurance, or apply for a new credit card, home or personal loan? You can do it all and more over the phone.
  • Review your banking. One of our Contact Centre’s personal bankers can help you review your situation and make sure you have the best mix of products and services to help you achieve your financial goals.

Safe and secure

ANZ Secure is our commitment to helping protect you when you bank with us. It’s an approach based on three pillars:

  • Protect - protecting you with multiple layers of security.
  • Monitor - monitoring your banking 24/7 for potential threats.
  • Act - acting when needed.  

The commitment also involves working together, as there are also things you can do to help keep yourself safe. You can read about some of the ways we help keep your banking secure below. For more about what we do to help protect you, and what you can do to help protect yourself, visit our Banking safely section.

  • Customer security. You're protected by some of the best security and technology available to help keep your information safe.
  • Voice ID. You can choose to enrol for Voice ID, which means you can log in to ANZ Phone Banking or identify yourself with our Contact Centre with your own unique and secure voice print.
  • A unique PIN (which only you know) is needed to log into and use ANZ Phone Banking.
  • Protection against fraud. If you're a victim of fraud where someone accessed and used ANZ goMoney, Internet Banking, Phone Banking or your card without your authority, talk to us immediately and we'll look at how we can help. We'll reimburse you if you didn't act fraudulently or negligently, didn't contribute to the loss, took reasonable steps to protect your banking and complied with our Electronic Banking Conditions (PDF 129kB)

What you can do to help keep yourself safe:

  • Keep your PIN secret - make your PIN hard to guess, never write your PIN down and never disclose it to anyone.

  • If using Voice ID - you must not record your voice identification phrases, or let someone else record their voiceprint against your customer number.

  • Learn more about banking safely.

How to register

Step 1

Have your customer number to hand.

Step 2

Call us on 0800 269 296
(international +64 4 470 3142)

6am – midnight, 7 days a week.

Step 3

Talk to our Contact Centre to set up your ANZ Phone Banking PIN and Voice ID.

(You must be at least 13 years of age to register for ANZ Phone Banking.)

Already registered?

If you’re already registered for ANZ Phone Banking, simply dial 0800 103 123 (international +64 4 472 7123) anytime and follow the prompts - remember to have your customer number handy.

Need help?

Help and support 

See all help and support articles

Eligibility criteria and terms and conditions apply to ANZ Internet Banking, ANZ goMoney, ANZ Phone Banking and Pay to Mobile. See our Electronic Banking Conditions (PDF 129kB) for more information.