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Here’s how we’re helping you through COVID-19

Latest updates to banking services, and information about the available support options as of 12 March 2021.

Banking at current Alert Levels

Most ANZ branches remain open during COVID-19 Alert Level 1 or 2. In Alert Levels 3 and 4 we have selected branches open. Branch openings may change so check back here for the latest information.

At all alert levels banking services will be operating, including ATMs, payments will work as usual, and banking and lending support is available.

If you, or a family member or neighbour, needs assistance with banking please call us on 0800 269 296 and ask how we can help.

Remember, for our customer and staff safety, please don’t visit a branch if you are feeling unwell.

Other ways to bank Branch & ATM finder

What you can expect when visiting a branch 

We’re following Government guidelines to help keep our customers and staff safe. 

You will find:

  • Contact tracing is available by either:
    • the Ministry of Health COVID Tracer app by scanning the QR code or 
    • Providing name and contact details to the branch concierge.
  • Physical distancing is encouraged where possible.

Our staff will:

  • Have PPE available to them.
  • Prioritise helping our most vulnerable customers, and those who haven't been able to do their banking online or over the phone.

Contacting us

Self-service options

The ANZ goMoney app, Internet Banking, 24/7 Automated Phone Banking, and ATMs are all available to help you do your regular banking. Using these services means our Contact Centre can focus on helping those immediately impacted by COVID-19.

More about ways to bank safely and securely from home 

Call us

You can still call us if you cannot bank another way, or if you require urgent financial support.

0800 269 296

6am to midnight

7 days a week

Other helpful information

Healthline

0800 358 5453

If you have symptoms of coronavirus, call the NZ Covid-19 Healthline

Ministry of Health website

www.health.govt.nz

Information, official guidelines and updates

Unite against COVID-19 website

www.covid19.govt.nz

Latest updates from the NZ government

ANZ lending criteria, terms, conditions, and fees apply. Interest rates and fees are subject to change.  

Eligibility criteria and terms and conditions apply to ANZ Internet Banking, ANZ goMoney, ANZ Phone Banking and Pay to Mobile. See our Electronic Banking Conditions (PDF 129KB) for more information.

A copy of the Bank's General Disclosure Statement  under the Reserve Bank of New Zealand Act 1989 is available on this website or on request from any ANZ branch, free of charge.

This material is for information purposes only. We recommend seeking financial advice about your situation and goals before getting a financial product. To talk to one of our team at ANZ, please call 0800 269 296, or for more information about ANZ’s financial advice service or to view our financial advice provider disclosure statement see anz.co.nz/fapdisclosure

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