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At times, our Contact Centre may experience more calls and emails than usual. We appreciate your patience. Find more about ways to bank from home.

COVID-19 Alert Level 4: What it means for banking services

We're here to help you with your banking.

While the country is at Alert Level 4, and in lock down, banks will operate and provide essential services. However, there are some changes you need to be aware of.

We encourage you to please use self-service banking channels such as ANZ Internet Banking, goMoney, Phone Banking or ATMs to do your regular banking. Using those services means our contact centre staff can focus on helping our most vulnerable customers, and those immediately impacted by coronavirus.

Find out more

Supporting our customers and staff

As the impacts of the coronavirus (COVID-19) pandemic continue to evolve, we are working hard to protect the health of our customers and staff, and ensure all essential banking services continue to operate.

New Zealand has a strong banking system and we believe we are well placed to manage through this time with minimal disruption to services.

 

Financial support options

Government financial support

In response to COVID-19 the Government is acting to support the economy. They have announced a $12.1 billion package which includes:

  • a wage subsidy scheme 
  • leave and self-isolation support 
  • business cash flow and tax measures. 

For more information, please visit the Unite Against Covid-19 Government website, or call the free government helpline on 0800 779 997 (8am-1am, 7 days a week)

We’re here to help if you're impacted

Your financial wellbeing is important to us. We’re here to help you stay on top of your money. If you are concerned about your situation, talk to us sooner rather than later. We may be able to help with information and suppport - whether you are impacted personally, or as a business owner. 

Find out more about the changes we're making to help customers financially.

Personal customers Business customers

Help with significant financial hardship

With the support options available from the Government, as well as solutions we may be able to offer, you might be able to find some financial relief before you get to the point of significant financial hardship.

However, if you’re already experiencing significant financial hardship, for example your hours have been reduced or you've lost your job and you can’t pay your fixed daily expenses, please see our website for how we may be able to help you through.

There is an online hardship application form, but we recommend you call us first on 0800 240 438 (weekdays 8.30am-8pm, weekends 9am-5pm).

Financial hardship assistance

Your health and wellbeing

During the lockdown, we will continue to provide essential services, but staff numbers will be reduced in our contact centre, and branch locations, days and hours will be limited.

Our staff are following government guidelines around staying home to ensure your visit to the branch is as safe as possible.

We’re doing everything we can to ensure we support the way you bank, whether that is using our ANZ goMoney app, Internet Banking, Phone Banking, ATMs, or talking to our staff.

 

Visiting branches

To help combat COVID-19, most branches will be closed during the lockdown.

Around 60 branches throughout the country will be open on Wednesdays between 9am and 12pm for simple cash transactions only. This is to support our most vulnerable customers, and those who haven’t been able to do their banking online or over the phone. We appreciate your understanding in these unprecedented times.

This is necessary in the circumstances and subject to change.

 

Find out more

 

Be aware of scams

We’re aware of reports of fraudsters impersonating organisations and sending emails and text messages with attachments or links that say they contain virus related information, when they really lead to the download of malicious software.

If you are unsure about an email, text message or phone call you receive, call the organisation to check if it is legitimate. 

Remember to never share your banking PINs, passwords or security codes with anyone including your bank or the Police.

If you have inadvertently provided your details, please call us immediately on 0800 269 296 (international +64 4 470 3142).

Tip

Visit anz.co.nz/secure for further information on protecting yourself from scams, and what to do if you think you’ve been the victim of a scammer.

Contacting us

Where possible, please use ANZ goMoney, Internet Banking, 24/7 Automated Phone Banking, or ATMs to do your regular banking. Using those services means our contact centre can focus on helping our most vulnerable customers and those immediately impacted by coronavirus. Find out more about ways to bank safely and securely from home.

Ways to bank from home

The easiest way to get in touch with us is to complete the relevant call back request form (below) and we'll get back to you as soon as possible.

Home loan callback Business banking callback Other lending callback

You can still call us if you need to

You can still call us if you cannot bank another way, or if you require urgent financial support. Our Contact Centre is open from 6am to 12 midnight, 7 days a week, on 0800 269 296. At times, we may experience more calls and emails than usual, so your wait time may be longer than normal. We apologise for any delays, and appreciate your patience.

Other helpful information

Healthline

0800 358 5453

If you have symptoms of coronavirus, call the NZ Covid-19 Healthline

Ministry of Health website

www.health.govt.nz

Information, official guidelines and updates

Unite against COVID-19 website

www.covid19.govt.nz

Latest updates from the NZ government

ANZ lending criteria, terms, conditions, and fees apply. Interest rates and fees are subject to change.  

A copy of the Bank's General Disclosure Statement  under the Reserve Bank of New Zealand Act 1989 is available on this website or on request from any ANZ branch, free of charge.

This material is for information purposes only. Its content is intended to be of a general nature, does not take into account your financial situation or goals, and is not a personalised financial adviser service under the Financial Advisers Act 2008. It is recommended you seek advice from a financial adviser which takes into account your individual circumstances before you acquire a financial product. An ANZ Authorised Financial Adviser will, on request and free of charge, provide you with his or her disclosure statement prepared under the Financial Advisers Act 2008. If you wish to consult one of ANZ's financial advisers, please contact us on 0800 269 296.