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Here’s how we’re helping you through COVID-19

Latest updates to banking services, and information about the available support options as of 18 February 2021.

Current COVID-19 Alert levels


The Auckland region moved to Alert Level 2 at 11.59pm Wednesday 17 February 2021

Rest of New Zealand

The rest of New Zealand moved to Alert Level 1 at 11.59pm Wednesday 17 February 2021

Banking at Alert Level 1 and 2

Supporting our customers and staff

We’re committed to supporting you through the impacts of COVID-19. 

As New Zealand’s largest bank we are in a strong financial position with plenty of capital (money) in reserve. New Zealand has a very sound, well-regulated banking system, and as part of this we regularly run tests to assess that we can manage through stressful events.        

ANZ is New Zealand’s oldest bank, with a proud 180 year history of helping kiwis stay on top of their money. We’ve been around for a long time, through many ups and downs – and we aim to be here for a long time to come.

Helpful links

Contacting us

Self-service options

The ANZ goMoney app, Internet Banking, 24/7 Automated Phone Banking, and ATMs are all available to help you do your regular banking. Using these services means our Contact Centre can focus on helping those immediately impacted by COVID-19.

More about ways to bank safely and securely from home 

Call us

You can still call us if you cannot bank another way, or if you require urgent financial support.

0800 269 296

6am to midnight

7 days a week

Other helpful information


0800 358 5453

If you have symptoms of coronavirus, call the NZ Covid-19 Healthline

Ministry of Health website

Information, official guidelines and updates

Unite against COVID-19 website

Latest updates from the NZ government

ANZ lending criteria, terms, conditions, and fees apply. Interest rates and fees are subject to change.  

Eligibility criteria and terms and conditions apply to ANZ Internet Banking, ANZ goMoney, ANZ Phone Banking and Pay to Mobile. See our Electronic Banking Conditions (PDF 129kB) for more information.

A copy of the Bank's General Disclosure Statement  under the Reserve Bank of New Zealand Act 1989 is available on this website or on request from any ANZ branch, free of charge.

This material is for information purposes only. Its content is intended to be of a general nature, does not take into account your financial situation or goals, and is not a personalised financial adviser service under the Financial Advisers Act 2008. It is recommended you seek advice from a financial adviser which takes into account your individual circumstances before you acquire a financial product. An ANZ Authorised Financial Adviser will, on request and free of charge, provide you with his or her disclosure statement prepared under the Financial Advisers Act 2008. If you wish to consult one of ANZ's financial advisers, please contact us on 0800 269 296.