Customer identification process

Our identity verification process for Institutional customers.

Why we need to verify your identity

All banks in New Zealand are required by law to collect information on the identity, address and tax residency of their customers. This helps to keep you secure and to comply with the Anti-Money Laundering and Countering Financing of Terrorism (AML/CFT) legislation.

Acceptable forms of identification and address verification

See what we accept as proof of identity and address.

Electronic verification of identity

Electronic verification (eVerify) is a simple way to confirm your identity online without needing to visit a branch.

What you need

To use eVerify, you need:

  • Be over 18 years of age
  • Hold a current NZ driver licence or passport
  • Have a compatible mobile device. Apple devices must have iOS 7 or above, and Android™ devices must have an operating system 5 or above.

How to use eVerify

  1. Following a conversation with us, we’ll send you a link via text message (SMS), which will take you to our secure identification portal, eVerify. If you’re a representative collecting and sharing identification information on behalf of someone else, we’ll ask that you have express written consent from that individual to proceed with eVerify before sending us their mobile number.
  2. You’ll be asked to take a photo of your ID, review your personal details and enter your residential address.
  3. Then you’ll take a short selfie video, so we can match it to the photo on your ID.
  4. Once completed, you can close the window.

For further information see eVerify terms.

If we are unable to identify you

In the event you’re unable to use eVerify or we are unable to successfully verify your identity using eVerify, you’ll need to have your identity verified using one of our alternative methods below.

Verified at an ANZ branch

To verify your identity at an ANZ branch, please bring the identification requirements letter we send you, and the original copies of your identity documents to any ANZ branch. A staff member will then verify these and send a scanned copy of them to the team looking after your request.

Certified by an acceptable certifier

Instead of verifying your identity at an ANZ branch, you can have your identity and address documents certified by an acceptable certifier. You can then email these through directly to the team dealing with your request. You’ll be provided a unique email address in your customer identification letter.

Who is an acceptable certifier?

An ANZ staff member (in New Zealand or abroad) can verify your documents. If you’re unable to meet with an ANZ staff member or go into branch, the following trusted referees can verify your documents.

Contact us

To find out more about our identification process, talk to your Relationship Manager if you have one or contact an ANZ Relationship Manager today.

A dedicated specialist will help identify the right solution for your business.

Important information

We will never request that you send us any of your personal information directly by SMS, including your account number or ANZ customer number.  You should always be wary of unsolicited emails or SMS messages requesting this information. We’ll always ask you to log on to ANZ Internet Banking by typing in your browser address bar, rather than by following a hyperlink.

Eligibility criteria and the eVerify Terms apply to your use of eVerify.

Some of the services referred to above will be delivered by third parties. ANZ does not warrant the quality of such services or their suitability for your particular circumstance. To the extent permitted by law, ANZ disclaims liability or responsibility to any person for any direct or indirect loss or damage that may result from any third party materials or third party services, except where it is due to our negligence, fraud or wilful default.

Apple is a trademark of Apple Inc., registered in the U.S. and other countries. 

Android is a trademarks of Google Inc.