If we are unable to identify you
In the event you’re unable to use eVerify or we are unable to successfully verify your identity using eVerify, you’ll need to have your identity verified using one of our alternative methods below.
Verified at an ANZ branch
To verify your identity at an ANZ branch, please bring the identification requirements letter we send you, and the original copies of your identity documents to any ANZ branch. A staff member will then verify these and send a scanned copy of them to the team looking after your request.
Certified by an acceptable certifier
Instead of verifying your identity at an ANZ branch, you can have your identity and address documents certified by an acceptable certifier. You can then email these through directly to the team dealing with your request. You’ll be provided a unique email address in your customer identification letter.
Who is an acceptable certifier?
An ANZ staff member (in New Zealand or abroad) can verify your documents. If you’re unable to meet with an ANZ staff member or go into branch, the following trusted referees can verify your documents.
We will never request that you send us any of your personal information directly by SMS, including your account number or ANZ customer number. You should always be wary of unsolicited emails or SMS messages requesting this information. We’ll always ask you to log on to ANZ Internet Banking by typing anz.co.nz in your browser address bar, rather than by following a hyperlink.
Eligibility criteria and the eVerify Terms apply to your use of eVerify.
Some of the services referred to above will be delivered by third parties. ANZ does not warrant the quality of such services or their suitability for your particular circumstance. To the extent permitted by law, ANZ disclaims liability or responsibility to any person for any direct or indirect loss or damage that may result from any third party materials or third party services, except where it is due to our negligence, fraud or wilful default.
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