Customer identification process

Our identity verification process for Institutional customers.

Why we need to verify your identity

All banks in New Zealand are required by law to collect information on the identity, address and tax residency of their customers. This helps to keep you secure and to comply with the Anti-Money Laundering and Countering Financing of Terrorism (AML/CFT) legislation.

Acceptable forms of identification and address verification

See what we accept as proof of identity and address.

Electronic verification of identity

Electronic verification (eVerify) is a simple way to confirm your identity online without needing to visit a branch.

What you need

To use eVerify, you must:

  • Be over 18 years of age
  • Hold a current New Zealand driver’s licence or New Zealand passport
  • Have a compatible mobile or smart device (iOS operating system 7 or above, or Android™ operating system 5 or above).

How to use eVerify

  1. Following a conversation with us, IDkit will send you a link via email (on behalf of ANZ) which will take you to our secure identification portal, eVerify. If you do not see the email in your inbox, please check your spam/junk folder. If you’re a representative collecting and sharing identification information on behalf of someone else, we’ll ask that you have written consent from that individual to proceed with eVerify before sending us their email address.
  2. From a mobile or smart device, click the link in the email which will take you to our secure identification portal, eVerify. You must launch eVerify from a compatible device, as you’ll need a camera to complete photo and video identification. If you launch eVerify from a PC or laptop, a QR code will be displayed. Using your mobile device, scan the QR code to continue with the eVerify process.
  3. You’ll be asked to take a photo of your ID, review your personal details and enter your residential address.
  4. Then you’ll take a short selfie video, so we can match it to the photo on your ID.
  5. Once completed, you can close the window.

For further information see eVerify terms.

If we are unable to identify you

In the event you’re unable to use eVerify or we are unable to successfully verify your identity using eVerify, you’ll need to have your identity verified using one of our alternative methods below.

Verified at an ANZ branch

To verify your identity at an ANZ branch, please bring the identification requirements letter we send you, and the original copies of your identity documents to any ANZ branch. A staff member will then verify these and send a scanned copy of them to the team looking after your request.

Certified by an acceptable certifier

Instead of verifying your identity at an ANZ branch, you can have your identity and address documents certified by an acceptable certifier. You can then email these through directly to the team dealing with your request. You’ll be provided a unique email address in your customer identification letter.

Who is an acceptable certifier?

An ANZ staff member (in New Zealand or abroad) can verify your documents. If you’re unable to meet with an ANZ staff member or go into branch, the following trusted referees can verify your documents.

Contact us

To find out more about our identification process, talk to your Relationship Manager if you have one or contact an ANZ Relationship Manager today.

A dedicated specialist will help identify the right solution for your business.

Important information

We’ll never ask for your online banking passwords, PINs, two-factor authentication codes, full credit card number or CVV or request remote access to your device. Always access your online banking through ANZ’s goMoney mobile app or Internet Banking on, never from links in text messages or email.

Eligibility criteria and the eVerify Terms apply to your use of eVerify.

Some of the services referred to above will be delivered by third parties. ANZ does not warrant the quality of such services or their suitability for your particular circumstance. To the extent permitted by law, ANZ disclaims liability or responsibility to any person for any direct or indirect loss or damage that may result from any third-party materials or third-party services, except where it is due to our negligence, fraud or wilful default.

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