Your ANZ card, password, PIN and Customer Number are key to accessing your accounts electronically, (including by phone and/or mobile phone). Their security is very important.

These Guidelines are designed to help you keep your card, password, PIN and customer numbers secure. Liability for unauthorised transactions will be determined under the relevant Terms and Conditions for the electronic banking service you are using.

Password and PIN security

To help protect your password and PIN you must:

ANZ Phone Banking and Mobile Phone Banking security

To help prevent unauthorised access to your account(s) through your use of ANZ Phone Banking or Mobile Phone Banking you must:

Mobile Device is a device which communicates with ANZ via SMS.

ANZ Internet Banking security

To help prevent unauthorised access to your account(s) through your use of Internet Banking, you must:

Card theft

If your card has been lost or stolen or you suspect someone has been using the card, contact ANZ immediately:

Online Password or PIN theft

If you suspect that your password or PIN has become known to a third party, contact the ANZ Internet Banking team on 0800 269 296 (international +64 4 470 3142) 24 hours a day, seven days a week to have your password reset.

“ANZ” means ANZ Bank New Zealand Limited.

More information

Further information and advice on how to protect yourself when using electronic banking, how to safeguard your online information and your security obligations can be found at:

For general enquiries you can contact us at our ANZ Customer Service Centre:

Call Us
0800 269 296 (International +64 4 470 3142).