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You can access and correct your personal information

You have the right to access the personal information we hold about you, and to request a correction if you think it is wrong, incomplete or out of date.

The Privacy Act 2020 gives you certain rights to access and correct your personal information.

Personal information is information about an identifiable individual.

We will try to ensure our information about you is up to date. Please help us by telling us as soon as possible if your information, such as your contact details, changes.

You can correct your personal information if you think it is wrong, incomplete or out of date. Contact us directly or through your agent or broker.

  • Call our Contact Centre on 0800 269 296 or International: +64 4 470 3142
  • Change your contact details in Internet Banking, under ‘Your Settings’
  • Ask at any branch or Business Centre.

If we disagree that your personal information needs to be corrected, we’ll tell you why and what you can do if you’re unhappy with our response.

If you formally ask for your personal information under the Privacy Act 2020, we may charge you for that access, or for giving you copies of your information.

If we can’t give you access for any reason, we’ll tell you why and what you can do if you’re unhappy with our response.

Privacy Statement sections