Collecting information from you

The types of information we collect about you, and how we collect it, depends on the products and services you use and how you interact with us.

Information we collect may include your personal information, such as:

  • Your name
  • Address
  • Date of birth
  • Email address
  • Telephone number
  • IRD number
  • Employment status
  • Credit history or other financial details
  • Identity documents which confirm you or your address, like a passport, driver’s licence or a utility bill 
  • Your biometric information, like photos or voice identification
  • Behavioural biometric information including how you use and interact with your device on our Digital Platforms.

We collect information directly from you

We collect information in different ways, but most of this information we collect directly from you. For example, when you:

  • Ask about, apply for, open, get, or use any accounts, products, or services
  • Visit any branch or Business Centre, or talk to us face to face
  • Talk on the phone to us, or call our contact centre – we may also monitor or record your calls
  • Appear on our camera surveillance, like CCTV, which we use to monitor ANZ premises and assets including branches, ATMs and corporate sites (see our CCTV Notice
  • Write to us – for example, by letter, email, SMS or social media
  • Ask for changes to any of the accounts, products or services you have with us
  • Complete one of our forms – such as a customer registration, credit or survey form
  • Use our Digital Platforms
  • Take part in our promotions and competitions
  • Transact using ANZ products or services, such as an ANZ card.

We collect information on how you use our Digital Platforms

We may also collect information about how you use our Digital Platforms and third-party websites with ANZ content. You can learn more about how we collect information in How we use information about you on our Digital Platforms and the Cookies and Analytics Notice.

We have access to information on your ANZ accounts and products

As your financial services provider, we have access to information about products and services, such as your accounts and transactions. This means we can see how and where you use your ANZ account(s) or products, such as your cards. When you use an ANZ card, we get information about when and where you’re completing the transaction and whether it’s contactless. Sometimes we use this information to identify other products and services that may benefit you, or to generate information and insights, that we may share with third parties.

We may be legally required to collect information

The law sometimes requires us to collect your information (including personal information). For example, under:

  • The Anti-Money Laundering and Countering Financing of Terrorism Act 2009 – including to prove your identity
  • Tax legislation – including to confirm your tax residency status
  • The Land Transfer Act 2017 – to verify your identity when you take out a mortgage
  • The Credit Contracts and Consumer Finance Act 2003 – including to confirm your identity and assess whether lending will be suitable and affordable.

We may have to withhold products and services if we don’t have all your information

You may choose not to give us your information. However, if you do not provide it:

  • We may not be able to give you (or continue to provide) the products and services you requested
  • We may not be able to let you access some or all our Digital Platforms
  • You may not be able to use all our products and services fully.

If you do not want us to collect or use your information as outlined in this Privacy Statement, please stop using our Digital Platforms, services and products.