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Collecting information from you

The types of information we collect about you, and the way we collect it, depends on the products and services you use and your interactions with us.

Information we collect may include your personal information, such as:

  • your name
  • address
  • date of birth
  • email address
  • telephone number
  • IRD number
  • employment status
  • credit history or other financial details.

We collect information directly from you

We collect information in different ways, but most of this information we collect directly from you. For example, when you:

  • open an account
  • visit any branch or Business Centre, or talk to us face to face
  • phone us, our contact centre or our customer service line — we may monitor or record your calls
  • write to us — for example, by letter, email, SMS or social media
  • request, get or use our products or services, or products and services you get through us
  • complete one of our forms — such as a customer registration, credit or survey form
  • use our Digital Platforms
  • participate in our promotions and competitions.

We collect information on how you use our Digital Platforms

We may also collect information about how you use our Digital Platforms and third-party websites with ANZ content. You can learn more about how we collect information in the Section called How we use information about you on our Digital Platforms and the Cookies and Analytics Notice.

We have access to information on your ANZ accounts

As your financial services provider, we have access to information about products and services, such as your accounts and transactions. This means we can see how and where you use your ANZ account or accounts. Sometimes we use this information to identify other products and services that may benefit you.

We may be legally required to collect information

The law sometimes requires us to collect your information (including personal information). For example, under:

  • the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 — including to prove your identity
  • tax legislation — including to confirm your tax residency status
  • the Land Transfer Act 2017 — to verify your identity when you take out a mortgage.

We may have to withhold products and services if we don’t have all your information

You may choose not to give us your information. However, if you do not provide it:

  • we may not be able to give you (or continue to provide) the products and services you requested
  • we may not be able to let you access some or all our Digital Platforms
  • you may not be able to use all our products and services fully.

If you do not want us to collect or use your information as outlined in this Privacy Statement, please stop using our Digital Platforms, services and products.

Privacy Statement sections

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