Some things you need to know about our Privacy Statement including how we may sometimes need to change the terms, how to contact us, and the glossary of terms used in the Privacy Statement.
Changes to our Privacy Statement
We may sometimes need to change our Privacy Statement. We will take reasonable steps to tell you about changes at least 14 days before we make them. How we notify you may include one or more of the following:
displaying information in our branches or Business Centres
putting up information on our website or Digital Platforms
publishing changes through news media, such as newspapers, radio or television
contacting you by email, letter or other methods.
If specific laws require us to give you information in writing, you allow us to give you that information electronically by one or more of the following:
emailing you, using an address you’ve given us
including the information in Internet Banking or goMoney
using another method such as messaging your mobile device.
Contact us if you have questions about privacy
Feel free to contact us if:
you have any questions about our Privacy Statement
you believe your privacy has been compromised
you believe we’ve breached the Privacy Act 2020
you want to raise any other matter.
talk to any branch, Business Centre or your banking manager
ANZ Customer Relations
Private Bag 92210
Victoria St West
A glossary of our terms
The Australia and New Zealand Banking Group Limited, and companies it owns or are related to it, in New Zealand and elsewhere.
Device is the electronic tool you use to access our Digital Platforms, such as a computer, tablet or mobile phone.
Digital Platforms means the various ways we interact with you online. This includes our websites and Jamie (our Digital Assistant), Internet Banking and goMoney.
goMoney means our mobile banking app for iPhone, iPad and Android devices. It lets you do things like check your account balances and make electronic payments when your mobile device is connected to the internet.
Internet Banking means ANZ Internet Banking, our service that lets you do things like check your account balances and make electronic payments when your device is connected to the internet.
Personal information means information about an identifiable individual. The term has a special meaning under the Privacy Act 2020.
We, us and our
We, us and our means ANZ Bank New Zealand Limited, companies it owns or is related to, and the ANZ Group.
You means any of these:
the individual we interact with
the individual who uses our Digital Platforms
any customer we provide any accounts, products, or services to
an individual or organisation whose information we collect in order to provide our customers with products or services.