How it works
We’ve added payment warnings in goMoney— and Internet Banking to help you spot potential scams.
For some payments, you might be asked a few questions before you confirm the payment. It helps identify warning signs and encourages you to stop and check before making a payment. If you're concerned, you can cancel the payment. And if you're confident about who you're paying and why, you can still go ahead.
Why we’ve added payment warnings
If it’s a scam, you may not get your money back, so it makes sense to stop and check before you confirm a payment.
Payment warnings help you understand when a transaction might be at higher risk of being a scam. It’s another layer of protection against scams and fraud.
Tips to keep safe
Pause and check before you send money, especially if it’s an unexpected request.
- Never share your goMoney or Internet Banking login details, full credit card details, or Visa Secure Code with anyone, even someone claiming to be Visa or your bank
- Always access your online banking through our goMoney app or Internet Banking on our website (www.anz.co.nz), never from links in text messages or emails.
If you are the victim of a scam
If you think you may be the victim of a scam, call us immediately on 0800 269 296 (or +64 4 470 3142 from overseas, charges may apply).