Payment warnings
If you're making a payment in the ANZ goMoney app or Internet Banking we might ask a few questions to help protect you from scammers. It’s part of a banking industry commitment to fight scams and fraud.
How it works
We’ve added payment warnings in goMoney— and Internet Banking to help you spot potential scams.
For some payments, you might be asked a few questions before you confirm the payment. It helps identify warning signs and encourages you to stop and check before making a payment. If you're concerned, you can cancel the payment. And if you're confident about who you're paying and why, you can still go ahead.
Why we’ve added payment warnings
If it’s a scam, you may not get your money back, so it makes sense to stop and check before you confirm a payment.
Payment warnings help you understand when a transaction might be at higher risk of being a scam. It’s another layer of protection against scams and fraud.
Tips to keep safe
Pause and check before you send money, especially if it’s an unexpected request.
- Never share your goMoney or Internet Banking login details, full credit card details, or Visa Secure Code with anyone, even someone claiming to be Visa or your bank
- Always access your online banking through our goMoney app or Internet Banking on our website (www.anz.co.nz), never from links in text messages or emails.
If you are the victim of a scam
If you think you may be the victim of a scam, call us immediately on 0800 269 296 (or +64 4 470 3142 from overseas, charges may apply).