Managing your ANZ business card accounts

In ANZ Direct Online or ANZ Transactive, you can:

• Change card credit limits
• Request additional cardholders
• Request replacement cards
• Cancel cards and close card accounts
• See your account statements (ANZ Transactive only).

If you hold a Lodged Purchasing or Company credit card account, you’ll have view‑only access.

If you’re a business cardholder, we have a guide for managing your business credit, debit and EFTPOS cards including:

• How to set or change your PIN
• Report a lost or stolen card
• Add or remove a temporary block in the ANZ goMoney app and Internet Banking.

If you can’t make updates to your card account in ANZ Direct Online or ANZ Transactive, you can request changes by completing the forms below and emailing it to CommercialCardsMaintenance@anz.com.

Use this form to add an additional cardholder for Visa Business, Corporate and Purchasing cards.

Use these forms to change cardholder details, close a card, or change limits.

If you see a transaction on your card statement that you don’t recognise or looks suspicious, call us on 0800 473 473. We may be able to clarify the situation for you.

If, after clarification, you want to dispute the transaction, complete this form, scan it and email it to anzdisputes@anz.com. If you need help completing the form, please call us and we can assist you.

We’ll send a replacement card before it expires.

Employees cards are delivered to the New Zealand business address and must be able to receive standard mail. 

If you prefer courier delivery to a physical address, this can be arranged for an additional fee. You can send a request to update your address through ANZ Direct Online, Transactive Global or by calling us.

If your business is in New Zealand but some cardholders are overseas, replacement cards will still be sent to your New Zealand business address. The business is responsible for forwarding cards to any cardholders who live overseas permanently.

If a cardholder is temporarily overseas when their card is due for replacement, they can:

• Request an early reissue before travelling
• Have the business forward the replacement card to them overseas
• Collect the card when they return to New Zealand.

Cardholders will have access to a digital card in goMoney and Internet Banking and can use their new card as soon as you receive it. You will need to cut up and dispose of their old card.