Update your details to protect your accounts
Help us keep your account active and secure by confirming or updating your details, e.g. name, email, home address. If you own a business, we may also check your business information.
Why we need your details
We’ve contacted you because some of your details are incomplete, incorrect or out of date. We’re required to regularly confirm this information with our customers, even those who have banked with us for years. Keeping your details up to date helps us:
- Protect your accounts and keep them secure
- Reduce the risk of fraud in your accounts
- Provide better support for your banking needs and goals.
Types of information we may ask for
Even if none of your details have changed, we’re still required to regularly confirm this information with our customers. Examples include:
- Full name
- Date of birth
- Residential/physical address
- Occupation
Proof of your details
We may ask for:
- Proof of identification
- Proof of your residential/physical address issued within the last six months
- Evidence of your income, assets or other sources of wealth/funds.
For more information, please see our guides:
How we’ll contact you
Your Relationship Manager will contact you. If we can’t contact you by phone, we’ll send you an email or a letter.
We’re careful with our communications to you. We’ll never send you a link to log in to ANZ Internet Banking or goMoney, or ask for your banking PINs, passwords, two-factor authentication codes, or full credit card details. We’ll also never request transferring money to a ‘safe’ account or remote access to your devices.
How to check if it’s really ANZ
Scammers sometimes pretend to be ANZ staff to trick you into sharing personal or banking information. These scams can come in the form of phone calls, emails or text messages.
So, it’s wise to be cautious if someone contacts you and says they’re from ANZ. If you’re unsure, ask for their name and say you’ll call back using ANZ’s phone number 0800 269 296.
You can also:
- Call us directly in the ANZ goMoney mobile app by selecting Services > Contact us
- Log into Internet Banking to send us a secure Bank mail.