ANZ - Help

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Technical requirements

Demonstrations

View demonstrations of our products and services.

Demonstrations

Need some help? Click on the common questions below or the quicklinks on the right. If you still need assistance please contact us.

Register for ANZ Internet Banking
To register for ANZ Internet Banking, you need a Customer Registration Number (CRN) and PIN. If you do not have a Customer Registration Number (CRN) and PIN, please call 0800 ANZ 2 YOU (0800 269 296) (international +64 4 470 3142) 24 hours a day, seven days a week. Register for ANZ Internet Banking View the ANZ Internet Banking demonstration Getting started with ANZ Internet Banking - help Back to top

To register for ANZ Internet Banking, you need a Customer Registration Number (CRN) and PIN.

If you do not have a Customer Registration Number (CRN) and PIN, please call 0800 ANZ 2 YOU (0800 269 296) (international +64 4 470 3142) 24 hours a day, seven days a week.

Report a lost or stolen ATM/EFTPOS, credit or travel card
ANZ EFTPOS Card Call 0800 650 535 (international +64 4 470 5019) 24 hours a day, seven days a week. Credit card Call 0800 658 044 (international +64 9 522 3010) 24 hours a day, seven days a week. Travel card Call 0800 777 811 (international +64 4 499 1546) 24 hours a day, seven days a week. Notify us immediately if: your card has been lost, stolen or used by someone else your PIN record has been lost, stolen or has become known to, or used by, someone else. Back to top

Report a lost or stolen ATM/EFTPOS, credit or travel card

ANZ EFTPOS Card

Call 0800 650 535 (international +64 4 470 5019) 24 hours a day, seven days a week.

Credit card

Call 0800 658 044 (international +64 9 522 3010) 24 hours a day, seven days a week.

Travel card

Call 0800 777 811 (international +64 4 499 1546) 24 hours a day, seven days a week.

Notify us immediately if:

your card has been lost, stolen or used by someone else
your PIN record has been lost, stolen or has become known to, or used by, someone else.

Change your credit card limit
You can change your credit card limit in one of three ways: ANZ Internet Banking Note that you can only decrease your credit card limit through ANZ Internet Banking. Get help decreasing your credit card limit online By phone Call us on 0800 658 044 (international callers: +64 9 522 3010) 24 hours a day, seven days a week. Download and complete the form Return the form to the outlined ANZ address. ANZ credit card account maintenance form (PDF 96kb) Terms and conditions and ANZ's lending criteria will apply. ANZ credit card terms and conditions (PDF 176kB) Back to top

Change your credit card limit

You can change your credit card limit in one of three ways:

ANZ Internet Banking

Note that you can only decrease your credit card limit through ANZ Internet Banking.

Get help decreasing your credit card limit online

By phone

Call us on 0800 658 044 (international callers: +64 9 522 3010) 24 hours a day, seven days a week.

Download and complete the form

Return the form to the outlined ANZ address.

ANZ credit card account maintenance form (PDF 96kb)

Terms and conditions and ANZ's lending criteria will apply.

ANZ credit card terms and conditions (PDF 176kB)

Update your details
You can update your details in one of three ways: ANZ Internet Banking Get help updating your details online By phone Call us on 0800 103 123 (international +64 4 472 7123) 24 hours a day, seven days a week. At your nearest branch Visit any ANZ branch in New Zealand. Back to top

Transfer funds overseas
You can transfer funds overseas in one of three ways: ANZ Internet Banking Get help transferring funds overseas online By phone Call us on 0800 103 123 (international +64 4 472 7123) 8.30am to 5.00pm NZST, Monday to Friday. At your nearest branch Visit any ANZ branch in New Zealand. Back to top

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