The Auxiliary category contains the following sections:

Log onRegister

Help

Contact us

Contact us

Phone, visit or email us.

Technical requirements

Technical requirements

Software settings, pop-up blockers and screen resolution.

Demonstrations

Demonstrations

View demonstrations of our products and services.

Need some assistance? Click on the common questions below or the quicklinks on the right. If you still need assistance please contact us.

Register for ANZ Internet Banking

To register for ANZ Internet Banking, you need a Customer Registration Number (CRN) and Telecode.

If you do not have a Customer Registration Number (CRN) and PIN, please call 0800 ANZ 2 YOU (0800 269 296) (international +64 4 470 3142) 24 hours a day, seven days a week.

Report a lost or stolen ATM/EFTPOS, credit or travel card

ATM/EFTPOS Night & Day card

Call 0800 650 535 (international +64 4 470 5019) 24 hours a day, seven days a week.

Credit card

Call 0800 658 044 (international +64 9 522 3010) 24 hours a day, seven days a week.

Travel card

Call 0800 777 811 (international +64 4 499 1546) 24 hours a day, seven days a week.

Notify us immediately if:

  • your card has been lost, stolen or used by someone else
  • your PIN record has been lost, stolen or has become known to, or used by, someone else.
Change your credit card limit

To increase or decrease your credit card limit:

  • log on to ANZ Internet Banking – select "Cards" and then choose "Request to Change Credit Card Limit"
  • call 0800 658 044 (international +64 9 522 3010) 24 hours a day, seven days a week
  • download and complete the following form and return it to ANZ:

Terms and conditions and ANZ's lending criteria will apply.

Update your details

To advise ANZ of changes to your details, including address and telephone numbers:

  • log on to ANZ Internet Banking – select "Update Details"
  • call 0800 103 123 (international +64 4 472 7123) 24 hours a day, seven days a week
Transfer funds overseas

To transfer funds overseas:

  • log on to ANZ Internet Banking – select "International Services" and then choose "Transfer Funds Overseas"
  • call ANZ Phone Direct on 0800 103 123 (international +64 4 472 7123) 8.30am to 5.00pm NZST, Monday to Friday

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