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Statements, documents, and going paperless

Step-by-step guides for switching to paperless, and finding and exporting statements and documents from the ANZ goMoney mobile app and Internet Banking.

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We’re reducing paper usage

We're gradually moving to online statements, advice, and notification letters for most accounts.

Going paperless means:

  • Convenience and increased security, reduces the risk of information being exposed through the post
  • Reducing the environmental impact of the paper, printing and postage.

You’ll still be able see, download, email, and print up to seven years of statements and advice in goMoney and Internet Banking. For personal credit cards, you can set up an alert, so you know when a new statement is available.

You can turn paper statements back on in goMoney or Internet Banking, or you can opt out of going paperless by calling us on 0800 269 296. 

Turning paper statements off or on

Find statements, proof of account and tax certificates

To get documents for closed accounts, you’ll need to contact us.

How to view transactions and statements in Internet Banking

Learn how to use Internet Banking to see your transaction history and download or print past statements.

Transcript – How to view transactions and statements in Internet Banking

Account name vs legal name

The name on your proof of account is the account name, which is not necessarily your legal name. To ensure it is correct you can send a Bank mail to have it updated, as long as your identification documents are up to date on file.

If you’re expecting a payment from someone, you’ll need to give them your legal first and last name (find these on your birth certificate or passport), or business name. They’ll need that information to get a match from their bank’s Confirmation of Payee service.

Export your account transaction history

Download a guide

Important information

This material is for information purposes only. Please talk to us if you need financial advice about your situation and goals before getting a financial product. To talk to one of our team at ANZ, please call 0800 269 296. See our financial advice provider statement (PDF 39KB).

Eligibility criteria and terms and conditions apply to the ANZ goMoney app, Internet Banking, Phone Banking, Voice ID and Pay to Mobile. For details, see our ANZ Electronic Banking Conditions (PDF 138KB).

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