Take extra care when entering payment details. Pause to think if you could be caught up in a scam. Double check the amount and the account number before confirming a payment.
For payments within New Zealand, the account name entered isn’t checked that it matches with the account number.
If you make a mistake:
- If you know the person or company you’ve paid (e.g. you’ve paid the wrong electrician), it’s best to contact them yourself and ask them to return the money.
- If you don’t know who you’ve sent money to (e.g. you’ve entered the wrong account number), call us immediately on 0800 269 296. We may be able to help by contacting the other bank or the other ANZ customer you’ve paid. The account owner needs to agree to return the money, and a credit retrieval fee of $25 may apply even if unsuccessful.
We can’t stop a payment if you make a mistake, and there’s no guarantee you’ll get the money back. We’re not required to get involved in disputes between you and anyone receiving your payment but will help if we can.