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It’s important to be aware of how and when your payments are made, so you can ensure you have enough money in your account.
Same day payments
Same day payments are bill payments, Pay to Mobile payments, funds transfers and tax payments set up to be paid the same day.
- Payments to ANZ accounts
We take the money from your account immediately and send it to the ANZ account you're paying immediately regardless of when the payment is set up.
- Payments to other banks
We take the money from your account immediately and send those payments to other banks throughout the day on business days from 9am. If you set up the payment after 10pm or on a non-business day, we'll send the payment on the morning of the next business day.
Future dated and automatic payments
We start to process the future dated and scheduled payments from 4am on the payment date. We've designed our payment process to try and make as many payments as possible for you. This may mean that some lower value payments are made before higher value payments if you don't have enough money in your account to make all of the payments you've set up to be made that day.
- Payments to ANZ accounts
We take the money from your account, if there's enough, from 4am and send it to the ANZ account you're paying immediately. If the payment date isn’t a business day, we’ll take the money from 4am on the next business day.
- Payments to other banks
We take the money from your account, if there's enough, from 4am and we send those payments to other banks from 9am. If the payment date is on a non-business day, we'll send the payment on the morning of the next business day.
Direct debit payments will be made during the day on business days, when we receive a request from the company or organisation you're paying. If you don't have enough money in your account to cover these payments, we may reverse the payment on the next business day and a Dishonour Fee may apply.
If you wish to change your direct debit (e.g. change the date, the amount, or delete it), contact the company you're paying and talk through your payment options.
Sometimes, we may not be able to make a payment because you don't have enough money in your account at that time. If this happens we'll continue to try making the payment throughout the day on business days. We call this 'retry'. Our final retry is made at 4am the morning of the following business day.
To ensure we can make your payments when we try again and to avoid possible fees, transfer enough money into your account to cover them as soon as you can.
How to see if payments are in retry
- In ANZ Internet Banking or goMoney, view the Upcoming Payments screen.
- In ANZ Phone Banking – use the Upcoming Bill Payments or Automatic Payments function.
If a payment is in retry, you can delete it in ANZ Internet Banking, ANZ goMoney or Phone Banking.
If you still don't have enough money in your account when we make our final retry, then:
- Your payment may fail and we may charge a Failed Payment fee, or a Dishonour fee, or
- We may choose to make the payment for you, which may overdraw your account – a fee and interest may apply.
How to see failed payments
Failed payments (and fees if applicable) will show in your transaction history. The payment will show as a withdrawal for the original amount, a deposit back into your account and the failed payment fee or dishonour fee (if any).
Loan payments are taken from your account after 10pm on business days.
Payments to your ANZ credit cards
Payments to ANZ credit card accounts can take up to 2-3 business days to be processed and appear in your card account. You can pay your credit card via bill payment, automatic payment, funds transfer, direct debit, or at branches.
Payments to KiwiSaver accounts managed by ANZ Investments, and Bonus Bonds
These payments will be taken from your account as soon as you set them up (if a same-day payment) or from 4am on the due date (if future-dated).
KiwiSaver account payments usually appear in your account within five business days.
Bonus Bonds payments made before 7pm usually appear on your account the next business day (or the following business day for payments made after 7pm).
If you've set up a payment to be made on the same-day, then once you've confirmed that payment you can't delete or change it. We start the process of sending that payment immediately.
Future-dated and automatic payments
If you set up your payment to be made on a future date, then before 4am on the due date of the payment you can do the following using ANZ goMoney, Internet Banking or Phone Banking:
- Skip or edit an automatic payment.
- Delete all future-dated payments.
If you set up a new automatic payment to start today, or change an automatic payment for a future date to be paid today, you can now do so up until 9.30pm.
Retrieving payments made in error
Always check your payment details before you confirm a payment. If you make a mistake when you make a payment, for example you've paid the wrong account number or the wrong amount, we can't stop the payment being sent.
If you do make a mistake, contact us immediately. We may be able to help you by contacting the other bank or the other ANZ customer and asking them to return the money. We cannot guarantee you will be able to recover the payment. A credit retrieval fee of $25 may apply, even if we're not able to recover the funds for you.
Need to recover more than one payment at once?
If you have made a number of electronic payments by mistake there is no charge for these additional transactions if they are sent in the same request. See our rates, fees and agreements section for more information. We don’t have to get involved in disputes between you and anyone receiving your electronic payment.
If you have a problem with your direct debit, contact the ‘initiator’ - the person or organisation you’re paying.
See our ANZ General Terms and Conditions for more information.
Eligibility criteria and terms and conditions apply to ANZ Internet Banking, ANZ goMoney, ANZ Phone Banking and Pay to Mobile. See our Electronic Banking Conditions (PDF 144kB) for more information.
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