Call from the goMoney app
Select Profile > Support > Contact us
Monday to Friday 8am - 8pm, Saturday and Sunday 8am - 6pm
The fastest and safest way to phone us
Call us from within goMoney and you should be authenticated automatically.
If you use the phone number we have on record for you, you won’t need to answer security questions. We may automatically authenticate you by using a one-time secure code added to our phone number.
If you don’t use goMoney yet, download the app to get started. Visit the Apple App Store— or Google Play Store—.
Enquiries and product applications
Complaints and the Banking Ombudsman Scheme
If you have a problem or concern, we want to know so we can fix it as quickly as possible.
We’ll do everything we can to resolve any problems you have. If you’re not satisfied with our response, you can contact the Banking Ombudsman Scheme, a free and independent service, which helps resolve banking complaints.
Other ways to reach us
Important information
Mobile phone charges may apply, depending on your provider. Toll charges may apply for overseas calls.