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Contents insurance

Protect your valuable belongings with the help of Vero, our trusted insurance partner.

Get a quote

Vero is our specialist insurance partner. You’ll move to their secure website to get your quote.

Reasons to choose contents insurance through ANZ

Bundle and save

You could save up to 15% with a multi-policy discount when you take out two or more qualifying Vero insurance policies (minimum premium levels, terms and conditions apply).

Multi-policy discount terms and conditions

Easy claims process

To help make your claim as quick and stress-free as possible, our trusted insurance partner Vero has a dedicated ANZ claims team.

How to make a claim

Keep everything together

View all your banking and insurance details via Internet Banking. Make changes to your cover by contacting the ANZ dedicated customer support team at Vero.

Want to find out more?

Get a quote – Vero

What's covered

Having the right cover in place means you’re helping to protect your belongings if they’re accidentally damaged, lost or stolen. Here’s a summary of the cover and features with this insurance. You can also add optional extras to suit your needs.

For full details of the terms, conditions and exclusions, please see the full policy document – it’s simple and easy to understand.

ANZ Asset Protector policy document (PDF 1MB)

What's included

  • Cover for accidental loss or damage to your contents anywhere in New Zealand, up to your agreed sum insured amount.
  • New-for-old replacement cover for many of your contents. 
  • Some items are covered for their indemnity value – this means the cost of the item when it was new, less an amount for depreciation, wear and tear. 
  • The ability to specify certain items (like jewellery, bicycles and photographic equipment) for a higher value if you need more cover than the policy limit.
  • Up to $10,000 cover for your home office furniture and equipment.
  • Up to $3,000 cover for gradual damage to your contents caused by water leaking or overflowing from internal water pipes. 
  • Up to $2,000 cover to replace your keys and locks if your keys are stolen, lost, or duplicated without your agreement. 
  • Cover for reasonable extra costs of temporary accommodation for up to 12 months if you own and live at the home, and up to one month if you legally rent the home you live in. 
  • Legal liability cover up to $2 million for loss or damage to someone else’s property, and up to $1 million for accidental bodily injury.
  • If you need to claim under more than one ANZ policy from Vero for loss or damage caused by a single event at the same location, you’ll only pay one excess.

Optional extras

Excess refund

  • With Excess refund, you don't pay your agreed excess when you make a claim. This only applies if your claim is higher than your agreed excess amount. 
  • Other excess charges may still apply.

Moving house extension

  • Option to have additional cover for your contents while you’re moving to a new home.
  • Cover for accidental loss or damage while in transit if your contents have been professionally packed and transported.
  • Cover for loss or damage while in transit due to fire, or the removal vehicle being in an accident or overturning, if you’ve packed your contents yourself and arranged transport with a removal company.

Storage of contents

  • Extend the cover available for contents in storage.
  • If your contents are in an approved secure storage facility, cover includes loss or damage caused by fire, lightning or explosion, and theft – if there’s been forcible and violent entry to the storage facility.

Get the right sum insured for you

To choose your sum insured, first work out an estimated value of your belongings: 

  • For common household items, use our online calculator which gives estimated values. For each item you own, you can choose average, high quality, or enter your own value.
  • For items you want to specify on your policy, e.g. jewellery, it’s a good idea to ask a registered valuer as you may also need to provide a valuation if you have a claim.

Make a claim with Vero

Making a claim can come at a stressful time, so Vero has made the process as easy as possible.

Claim online

Use Vero’s online Claims Portal to lodge your claim.

Make a claim – Vero

Call Vero

From overseas: +64 9 363 4192 (toll charges apply).

0800 269 252

Email Vero

For new claims: anznewclaims@vero.co.nz

For existing claims: anzclaimsenquiries@vero.co.nz

Already have contents insurance through ANZ?

For insurance provided by Vero

Call Vero on 0800 831 123 with any questions about your existing policy.

ANZ Base Protect cover

If you’re an existing ANZ Base Protect customer, Vero will automatically transfer your current insurance cover to a new ANZ Asset Protector policy. This will happen at your first renewal after 1 January 2023.

Have questions about contents insurance through ANZ?

Let us help you out:

What else do you need to protect?

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You and your family

Help look after the ones you love if anything happens to you.

Life and income insurance

Important information

This information is a summary of key features of the insurance. Excesses, terms, conditions, limits and exclusions apply to all policies. For full details of the terms, conditions and exclusions please refer to the policy document ANZ Asset Protector printable version (PDF 1MB), visit any ANZ branch or call 0800 269 296. The provision of cover is subject to the underwriting criteria that apply at the time.

All ANZ Asset Protector policies are underwritten and issued by Vero Insurance New Zealand Limited (Vero) and distributed through ANZ Bank New Zealand Limited (ANZ). Full terms, conditions and exclusions apply. No member of ANZ or its related companies or any other person guarantees Vero or its subsidiaries or any of the products issued by them. ANZ may receive a commission on any policy it arranges.

Our financial advice provider statement has some important information you should know about ANZ and our financial advice services. Please take the time to read it.