Before you travel

What you need to know and do to make sure you can use your ANZ cards and accounts while you’re overseas.

Great reasons to travel with ANZ by your side

Check we have up-to-date contact details

Make sure we have a mobile phone number for you. If you’ll use a different phone while overseas, let us know your international number.

Your mobile number may be used for:

  • OnlineCode
  • Visa Secure for online purchases
  • ANZ Fraud Check texts (if your mobile number is from a country other than New Zealand or Australia, we’ll send you an email instead. If we don’t have an email address for you, we’ll try to call you).

If you’ll use your New Zealand phone, you’ll need to use secure WiFi or switch on roaming for these services to work. Check with your phone company about roaming fees or packages.

You can check or update your phone number in ANZ Internet Banking or call us on 0800 269 296. If you change your number in Internet Banking, remember to change your phone number back when you return.

Check your cards and bank details

Card expiry dates

If your card will expire during your overseas travel, you can apply for an early reissue. To allow for delivery, it’s a good idea to apply three weeks before you leave New Zealand.

Card PINs

Check you know your PIN on any cards you want to use overseas. If you can’t remember your PIN, or don’t have a PIN, you may not be able to use it to pay or withdraw cash overseas. You can set or change a PIN in goMoney or Internet Banking under Manage Cards.

Banking access, including blocking your cards

Our goMoney app and Internet Banking can help you keep track of your spending. Both include ANZ Card Manager to instantly block or unblock your debit and credit cards, if your card is lost or stolen. 

Check you can access goMoney and Internet Banking. Make sure you have a unique, strong and secure password for Internet Banking that is not saved to your web browser. Secure your mobiles, devices and computers, as well as your goMoney app with unique, strong and secure passwords, PINs, or biometric identification. 

In case you need to call us from overseas, make sure you have Voice ID registered or a PIN set up for ANZ Phone Banking.

Important information

Our financial advice provider statement has some important information you should know about ANZ and our financial advice services. Please take the time to read it.

Our eligibility, lending criteria and terms apply. Fees are subject to change. Non-standard fees may apply, including currency conversion for overseas transactions. Please use the following links for full details of our Terms and ConditionsFees and Charges (PDF 166KB)ANZ EFTPOS card and ANZ Visa Debit card Conditions of Use (PDF 126KB), and Electronic Banking Conditions (PDF 138KB).