Protect your card

Here are some simple steps you can take to protect you and your card.

Keep your card safe

  • Treat your card as if it was cash – keep it in a safe place and don’t let anyone else use it 
  • If your card is lost or stolen or your PIN has been given
    to or used by someone else, let us know as soon as possible so we can block it, by calling 0800 658 044
  • Always check your card statements for any suspicious transactions, including transactions you don’t recognise or don’t remember making
  • When you receive a new card, sign the strip on the back straight away
  • When your card expires, cut it in half through the magnetic strip

Keep your PIN safe

  • Don't let anyone else know your PIN - including family, friends, bank staff, or police. We will never ask you for your PIN
  • Take care when entering your PIN at an ATM or EFTPOS terminal - don’t let anyone see it
  • Memorise your PIN. Don't write it down anywhere - especially on or near your card
  • Choose a PIN that won't be easily identified:
    • Don't use your birth date or phone number or PIN that has an easy combination, such as 1111 or 1234
    • Don't use a PIN that you use for other purposes (e.g. your mobile phone PIN)

Monitor your monthly statements

Check your transactions, even the small ones, because criminals sometimes "test" stolen accounts by buying inexpensive items first. Always do this after you've been on an overseas trip.

Shop online safely

  • Only shop online with reputable stores or merchants you know and trust. If you’re not sure, ask questions and find out more about the merchant. If you’re still not sure, shop somewhere else
  • Only shop on secure, encrypted websites. This helps to ensure that the information you send over the Internet won't be intercepted. Look out for web addresses starting with https:// and a padlock or unbroken key at the top or bottom of your screen
  • Print out a copy of your purchase so you can check it against your card statement

For more information

Help and support