Contact us

Contact us by phone on 0800 269 296

24 hours a day,
7 days a week.

Contact us in person at your nearest ANZ branch

Find your nearest
branch.


Type of enquiry Contact numbers Further information
General enquiries and
feedback

0800 269 296
Intl: +64 4 470 3142

24 hours a day,
7 days a week

Internet Banking
- Password re-set

0800 368 524
Intl: +64 4 473 0370

24 hours a day,
7 days a week

 

Internet Banking enquiries and registration

(Technical problems,
Pay Anyone)

0800 368 524
Intl: +64 4 473 0370

24 hours a day,
7 days a week

Report a hoax or
suspicious email

(e.g. phishing)

0800 368 524
Intl: +64 4 473 0370

24 hours a day, 
7 days a week

Lost/stolen credit card

(immediate phone
contact essential)

0800 658 044
Intl: +64 9 522 3010

24 hours a day,
7 days a week

 

Lost/stolen ATM or EFTPOS card

(immediate phone
contact essential)

0800 650 535
Intl: +64 4 470 5019

24 hours a day,
7 days a week

 

Lost/stolen ANZ Travel Card

(immediate phone
contact essential)

0800 777 811
Intl: +64 4 499 1546

24 hours a day,
7 days a week

 
Phone Direct
(registered customers)

0800 103 123

(At certain high call periods, access to Phone Direct may be restricted) 

Intl: +64 4 472 7123

Phone Direct registration

0800 269 296
Intl: +64 4 470 3142

24 hours a day,
7 days a week

 
Direct Broking enquiries
and registration

0800 805 777
Intl: +64 4 499 6655

Weekdays
8.30am - 6pm (NZST)

Mobile Phone Banking
enquiries and registration
(TXT and M-Banking)

0800 269 6624

24 hours a day, 
7 days a week

Media relations
(media enquiries only)

(09) 252 6418
Pete Barnao

Weekdays
8.30am - 5pm (NZST)

ANZ New Resident
Services enquiries

0800 269 200
Intl: +64 9 252 2735

Weekdays
8.30am - 5pm (NZST)

Asian New Resident Services enquiries

0800 886 680
Intl: +64 9 252 2727

Weekdays
8.30am - 5pm (NZST)

Lending Services Centre (solicitor enquiries only)

(09) 252 2977
Fax: 0800 277 777

Weekdays
8.30am - 5pm (NZST)