Our customers are our business.
We’re serious about providing excellent service,and that starts with listening to our customers. That’s why your opinion is so important to us.
Suggestions: If you have ideas and suggestions about how we can help make your banking better, we’d love to hear them. Customer suggestions have played a major role in developing many of our products and services.
Complaints: If you have a problem or concern, we want to know so we can fix it as quickly as possible. We’ll try to resolve your issue immediately. But if we can’t, we’ll keep you up-to-date with progress and we’ll try and resolve it as quickly as we can.
Compliments: We’re very proud of our staff and we know how much they value compliments from customers. If one of our people has exceeded your expectations, please tell us so we can share your comments with them.
Our customers are our business, so please don’t hesitate to get in touch.
How to contact us:
In person: Talk to the team at your nearest ANZ branch - they will try and fix things for you on the spot.
By phone: Call our ANZ Customer Feedback toll-free number 0800 560 555.
We’re available 6am – 12am, 7 days a week.
Online: Use the online Feedback Form
If you’re registered for ANZ Internet Banking, send us a secure BankMail.
By Mail: Write to us at:
ANZ Customer Relations
Private Bag 92210
Victoria St West
Taking it further:
We’ll do everything we can to resolve any issues you have. But if you’re not happy with how we’re managing your concerns, you can ask the ANZ Customer Relations team to independently review the matter for you. After that, if you’re still not happy with the result, you may be able to ask the Banking Ombudsman to help.
The Banking Ombudsman
The Banking Ombudsman is independent and may be able to help customers resolve concerns and disputes with their bank, free of charge. Before the Banking Ombudsman can review your complaint, we must have had the opportunity to look into it first.