About our Privacy Statement

We may sometimes need to change our Privacy Statement. We will take reasonable steps to tell you about changes at least 14 days before we make them. We may notify you of changes in one or more of the following ways: 

• Put up information on our website or digital platforms 
• Display information in our branches or Business Centres 
• Contact you by email, letter or other methods. 

Our website will display the current version of our Privacy Statement.

If specific laws require us to give you information in writing, you allow us to give you that information electronically in one or more of the following ways: 

• Email you, using an email address you’ve given us 
• Include the information in our goMoney app or Internet Banking 
• Use another method such as messaging your mobile device.

Feel free to contact us if you: 

• Have any questions about our Privacy Statement 
• Believe your privacy has been compromised 
• Believe we’ve breached the Privacy Act 2020 
• Want to raise any other matter. 

You can: 

• Call our Contact Centre on 0800 269 296 (or +64 4 470 3142 from overseas) Monday to Friday, 8am – 8pm, Saturday and Sunday, 8am – 6pm 
• Speak to someone in any ANZ branch  
• Email anzcustomercare@anz.com 
• Call us securely in the ANZ goMoney app by selecting Profile > Support > Contact us 
• Contact us through other dedicated channels.

If you want to make a complaint about your privacy, you can see our complaints guide and the ways you can make a complaint.

Please review the privacy policies of third-party sites before you use the sites, such as social media platforms like Facebook. They should have their own privacy statements and be responsible for their own privacy practices. 

We are not responsible for content on third-party websites. If we link to them, we do it only for your convenience. It does not mean we support the products those websites offer. 

See our Cookies and Analytics Notice for more details.

We are committed to safeguarding your personal information.

We take reasonable steps to protect your personal information, in accordance with this Privacy Statement, the Cookies and Analytics Notice and the ANZ Website Terms of Use. 

We implement a wide range of security measures, including implementing physical security measures, maintaining computer and network security measures, and continuous monitoring of our environment and security systems.  

We regularly review developments in security and technology and will take appropriate steps to protect your information once it is received by our systems. 

While we strive to protect your personal information, we cannot guarantee the security of information transmitted to or from our online products or services. Any transmission of information is at your own risk.

Please note that while we take extensive measures to protect your information, we cannot secure the devices you use to access our services.  

If we share your information with someone for any of the reasons described in this Privacy Statement, we’ll require them to keep it confidential and secure when it is appropriate (given the reasons for disclosure). 

The ANZ Group incudes ANZ Bank New Zealand Limited, Australia and New Zealand Banking Group Limited and companies owned by or related to, those companies. The companies may be located in New Zealand or overseas, including Australia, China, India, Fiji or the Philippines.

Behavioural biometric information means information about how you interact with your device when using goMoney, Internet Banking or our ANZ Transactive – Global website. This may include how you type, swipe, or scroll.

Biometric information relates to people’s physical or behavioural features. An example would be Voice ID, where you record your voice for authentication when making a high-value payment.

CCTV means Closed Circuit Television.

Device is a mobile phone or other device connected to the internet that allows you to access our digital platforms or communicate with us through text message or internet connection, such as a mobile phone, computer, tablet, smart watch or other connected device.

goMoney means our ANZ goMoney app for iPhone, iPad and Android devices. It lets you do things like join the bank, check your account balances, and make electronic payments when your mobile device is connected to the internet. 

Internet Banking means ANZ Internet Banking, our web-based service that lets you do things like check your account balances and make electronic payments when your device/browser is connected to the internet.

Personal information means information about an identifiable individual. The term has a special meaning under the Privacy Act 2020. 

We, us and our means ANZ Bank New Zealand Limited, companies it owns or is related to, and the ANZ Group. 

You means any of these: 

• The individual we interact with 
• The individual who uses our digital platforms 
• Any customer we provide any accounts, products, or services to 
• An individual or organisation whose information we collect in order to provide our customers with products or services.