ANZ Privacy Statement

Collecting your information

The types of information we collect about you, and how we collect it, depends on the products and services you use and how you interact with us.

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Using information

On this page

Types of information we collect

We need to collect different types of information about you so that we can operate our business, and for the purposes set out in How we can use your information.  

Information we collect about you includes: 

  • Personal information, where you are an individual 
  • Other non-personal information, such as business customer information, including company names and addresses and other information about entities other than individuals. 

We can collect the following types of information about you, as summarised below.  


Digital platforms

Digital platforms means the various ways we interact with you online. They include, but are not limited to: 

  • Our websites and apps such as anz.co.nz, goMoney, Internet Banking, ANZ Transactive – Global, ANZ Direct Online, and Application Programming Interfaces (referred to as ‘our digital platforms’)  
  • Third-party websites and apps where we promote our brand and advertise our products and services, such as Facebook and Google (referred to as ‘third-party digital platforms’). 

How we collect your information

You agree we can collect information about you either from you, via your dealings with us, from third parties or other sources, as summarised below. 


We may have to withhold products and services if we don’t have all your information

You may choose not to give us some of your information. However, if you do not provide it:

  • We may not be able to give you (or continue to give you) or manage the products and services you request 
  • We may not be able to let you access some or all our digital platforms 
  • You may not be able to use all our products and services fully, including fraud protection. 

We don’t offer an opt-out option for some of our services. If you do not want us to collect your information as outlined in this Privacy Statement (including the Cookies and Analytics Notice and the CCTV Notice), please stop using our digital platforms, services and products. We may continue to use information collected before you stopped using our digital platforms, services and products.

Also in our Privacy Statement

Important information

This Privacy Statement describes how we collect, use, and share information (including personal information) about you when you: 

  • Get or use our products and services, including digital platforms 
  • Interact with us in other ways. 

Our Cookies and Analytics Notice gives more detail on how we use cookies and analytic tools on digital platforms.

Our Closed Circuit Television Notice sets out how we collect, store, use and share personal information from ANZ CCTV. 

When we refer to our Privacy Statement, we mean all pages in this section together. Our Privacy Statement does not limit the Privacy Act 2020, or any other applicable law. Find a glossary of terms in About our Privacy Statement.