banner

Contact Us

Choose how you'd like to get in touch with us.

General enquiries - call 0800 269 296

Hello
We’re available every day, 6am to midnight, for general enquiries and feedback.

Call from overseas

+64 4 470 3142 

From overseas call +64 4 470 3142

View all contact phone numbers

Send us a message

Send us a message


Quick links

passwords

Forgotten passwords

Reset your Internet Banking password
easily online.

Reset your password online

Lost or stolen cards

Lost or stolen cards

Cancel your card and order a replacement card
on Internet Banking.

Cancel your card online

Frequently asked questions

Frequently asked questions

Let us help you find the answers you need
and the right people to talk to.

Get help


Other phone numbers

Personal product enquiries and applications

Credit Cards

0800 658 044

Intl: +64 9 522 3010

Weekdays, 8am - 8.30pm

Weekends, 9am - 5pm

Accounts, Term Deposits and Insurance

0800 269 296

Intl: +64 4 470 3142

6am to 12 midnight, 7 days a week

KiwiSaver & Investment Funds

0800 736 034

Intl: +64 9 356 4000

Weekdays, 8am - 6pm

Home Loans

0800 269 4663

Intl: +64 4 470 3165

Weekdays, 8am - 8.30pm

Weekends, 9am - 5pm

Personal Loans

0800 837 123

Weekdays, 8am - 8.30pm 

Weekends, 9am - 5pm

Bonus Bonds

0800 266 374

6am to 12 midnight, 7 days a week

中文热线

0800 838 123

国际专线: +64 4 382 4160

Weekdays, 9am - 5pm

Moving to New Zealand

Intl: +64 9 634 5940 

0800 269 200

Weekdays, 8.30am - 5pm 

Share & Bond Trading

0800 269 728

Intl: +64 4 460 1337

Weekdays, 8.30am - 6pm


Business, institutional and rural banking

Business Banking

0800 269 249

Intl: +64 4 523 7220

Weekdays, 8am - 8.30pm

Weekends, 9am - 5pm

Business and Commercial cards

0800 473 473

Intl: +64 4 496 7246

24 hours a day, 7 days a week

ANZ Franchising

0800 394 041

Weekdays, 8am - 8.30pm

Weekends, 9am - 5pm

ANZ Merchant Services

0800 473 453

Intl: +64 4 385 7067

Weekdays, 8.30am - 5pm

International Payments and Foreign Exchange Rates

0800 863 863

Intl: +64 4 494 3973

Monday, Tuesday, Thursday, Friday, 8.30am - 5pm

Wednesday, 9am - 5pm

International Trade

0800 269 873

Commercial manager

Commercial managerFind a commercial manager

Institutional relationship team

Institutional relationship teamMore about institutional banking

Rural banking

Rural bankingFind a rural manager


Insurance claims

House, Contents, Motor Vehicle and Boat insurance claims

0800 269 252

Intl: +64 9 363 4192

Life and Living insurance claims

0800 658 585

Weekdays, 8.30am - 5pm

Travel insurance claims

0800 883 123

Intl: +64 9 488 1648

Weekdays, 8.30am - 5pm

Emergency travel assistance

NZ 0800 486 686

AUS 1 800 554 114

UK 0500 893 893

USA 1 800 326 1543

Intl: +64 9 486 6868

Reverse charge call through international operator

Credit Card Repayment insurance

0800 883 012

Weekdays, 8.30am - 5pm 

Send us feedback

We’re serious about providing excellent service, and that starts with listening to our customers. That’s why your opinion is so important to us.

call Or call our ANZ Customer Feedback number 0800 560 555 from within NZ

compliments

Compliments

We’re very proud of our staff and we know how much they value compliments from customers. If
one of our people has exceeded your expectations, please tell us so we can share your comments with them.

Send us a compliment online

 

Suggestions

Suggestions

If you have ideas and suggestions about how we can help make your banking better, we’d love to hear them. Customer suggestions have played a major role in developing many of our products and services.

Send us a suggestion online

Complaints

Complaints

If you have a problem or concern, we want to know so we can fix it as quickly as possible. We’ll try to resolve your issue immediately. But if we can’t, we’ll keep you up-to-date with progress and we’ll try and resolve it as quickly as we can.

Send us a complaint online

 


The Banking Ombudsman

We’ll do everything we can to resolve any problems you have. However if you’re not happy with how we’re managing your concerns, you can ask the ANZ Customer Relations team to independently review the matter for you. After that, if you’re still not happy with the result, you may be able to ask the Banking Ombudsman to help.

The Banking Ombudsman is independent and may be able to help customers resolve concerns and disputes with their bank, free of charge. Before the Banking Ombudsman can review your complaint, we must have had the opportunity to look into it first.

 

Other ways to reach us

Personal banking

Write to us

Write to us

Private Bag 92210
Victoria St West
Auckland 1142

Visit a branch

Visit a branch

Find an ANZ branch

Twitter

Via Twitter

Follow us