Banking with confidence

Protection against fraud - bank with confidence


You want to feel confident when you’re doing your banking. So when you bank with ANZ, you’ll enjoy reassurance with our ANZ goMoney, Internet Banking and Phone Banking security measures and Visa’s Zero Liability promise.

ANZ goMoney, Internet Banking and Phone Banking security measures

If you're a victim of fraud where someone accessed and used ANZ goMoney, Internet Banking, Phone Banking  or your card without your authority, talk to us immediately and we'll look at how we can help. We'll reimburse you if you didn't act fraudulently or negligently, didn't contribute to the loss, took reasonable steps to protect your banking and complied with our Electronic Banking Conditions of Use (PDF 144kB).

And, if you have goMoney Wallet, the following documents are applicable:

Visa Zero Liability protection

With Visa's Zero Liability policy, you won’t be held responsible for fraudulent charges or unauthorised purchases made with your ANZ Visa credit card or card account information*. In the unlikely event you identify a potentially fraudulent transaction on your ANZ Visa credit card account, contact us immediately – you’ll always be protected against unauthorised use as long as you haven’t contributed to the fraud in anyway.

Help and support

pen  Important information

* Visa's Zero Liability policy covers Australian and New Zealand-issued cards and does not apply to ATM transactions, transactions not processed by Visa or certain commercial card transactions

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