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Help and guides to banking with ANZ

With our step-by-step guides, see how to do your day-to-day banking including common tasks in the ANZ goMoney mobile banking app, Internet Banking, automated Phone Banking, ATMS and Smart ATMs.

On this page

Manage your ANZ accounts

Read how to:

Find your ANZ customer number
Open an ANZ bank account
Close an ANZ bank account
Update your resident withholding tax rate
Update your contact details
Find your account transaction history

Manage your ANZ cards

Read how to:

Set or change a card PIN
Expiry, activation and early replacement of a card
Your credit card bill, account and statements
Lost or stolen cards
Your card settings and details
Close your credit card account

Manage your personal loan

Read how to:

Lump sum payment
Change loan repayment amount

Using Voice ID and ANZ Phone Banking

Read how to:

Voice ID
Phone Banking

Download a guide

Print the Scams and Fraud Guide

This guide gives you practical tips on how to spot the red flags to help keep your money safe.

Print it off and keep it somewhere you can easily reference. This guide also comes with a top tips summary that you can stick on your fridge or by your computer. 

Scams and Fraud Guide (PDF 50.5KB)

Our guide is available in the following languages:

Māori – Ngā mahi tinihanga ngā hara tāware (PDF 196.3KB)
Samoan – Tau Faavalea Ma Le Tau Faasese (PDF 165.9KB)
Chinese (Simplified) – 诈骗与欺诈 (PDF 431.1KB)

Important information

Eligibility criteria and terms and conditions apply to the ANZ goMoney app, Internet Banking, Phone Banking, Voice ID and Pay to Mobile. For details, see our ANZ Electronic Banking Conditions (PDF 138KB).