Contact us
Now you can call us directly from the ANZ goMoney app – it's the fastest way to contact us. There are a few more ways to get in touch, the details are below.
Call from the goMoney app
Select Profile > Support > Contact us
Monday to Friday 8am - 8pm, Saturday and Sunday 8am - 6pm
The fastest and safest way to phone us
Call us from within goMoney and you should be authenticated automatically.
If you use the phone number we have on record for you, you won’t need to answer security questions. We may automatically authenticate you by using a one-time secure code added to our phone number.
If you don’t use goMoney yet, download the app to get started. Visit the Apple App Store— or Google Play Store—.
Enquiries and product applications
Send us feedback
We’re serious about providing excellent service, and that starts with listening to our customers. That’s why your opinion is so important to us.
Compliments
We’re very proud of our staff and we know how much they value compliments from customers. If one of our people has exceeded your expectations, please tell us so we can share your comments with them.
Suggestions
If you have ideas and suggestions about how we can help make your banking better, we’d love to hear them. Customer suggestions have played a major role in developing many of our products and services.
Complaints and the Banking Ombudsman Scheme
If you have a problem or concern, we want to know so we can fix it as quickly as possible.
We’ll do everything we can to resolve any problems you have. If you’re not satisfied with our response, you can contact the Banking Ombudsman Scheme, a free and independent service, which helps resolve banking complaints.
Other ways to reach us
Important information
Mobile phone charges may apply, depending on your provider. Toll charges may apply for overseas calls.