We understand that making a claim often comes at a challenging time. We’re here to support you and help make this process as simple and as easy as possible. Please use the contact details below to discuss your claim.

Life insurance

Call 0800 658 585
Email claims@onepath.co.nz

House, contents, or car insurance

If your insurance policy is underwritten by Vero:
Call 0800 269 252
Intl no: +64 9 363 4192
Email: anznewclaims@vero.co.nz (for new claims) 
Email: anzclaims@vero.co.nz (for existing claims) 

If your insurance policy is underwritten by TOWER:
Call 0800 100 660
Intl no: +64 9 369 2000
Email: claims@tower.co.nz

Travel insurance

For ANZ Travel Protector
Claims:
Online: Claims portal
Call 0800 833 123
Intl no: +64 9 488 1648
Email: claims@allianz-assistance.co.nz

Emergency assistance:
Call 0800 486 686
Intl no: +64 9 486 6868 (reverse charge call through international operator)
Australia 1 800 554 114 (toll free)
UK 0808 589 3893 (toll free)
USA 1 800 326 1543 (toll free)

For ANZ Premium Card Overseas Travel Insurance
Claims:
Online: Claims portal
Call 0800 499 666
Email: anzcardclaims@allianz-assistance.co.nz

Emergency assistance:
Call Intl no: +61 7 3305 7194 (reverse charge call through international operator)

Business insurance

Call 0800 252 461
E-mail: claimsteam@crombielockwood.co.nz

Credit card repayment insurance 

If your insurance policy is underwritten by Cigna:
Call 0800 883 012
Email: claims.nz@cigna.com


If your insurance policy is underwritten by Sovereign:
Call 0800 500 108
Email: claims@sovereign.co.nz