Withdrawing your savings

What are your options?

2022 tax certificates and account statements

This year's tax certificates and account statements will be mailed from 9 May 2022. Copies will also be available in ANZ goMoney and ANZ Internet Banking.

When can you make withdrawals?

KiwiSaver is designed as a long-term investment to help you save for your retirement. That's why generally, your money is locked away until you're 65. However you may also be able to withdraw funds:

  • To help buy your first home.
  • If you're moving permanently to a different country.
  • If you're experiencing significant financial hardship.
  • If you have a serious illness.
  • If you have a life-shortening congenital condition.

When you reach 65 years of age

You can usually start withdrawing from your KiwiSaver account when you turn 65. 

If you joined KiwiSaver or a complying superannuation fund before 1 July 2019, you may be subject to a five-year membership requirement before you can start making withdrawals.

Once you turn 65, you can opt out of this ‘lock-in’ period by making a retirement withdrawal. However, it’s important to note that opting out means you’ll no longer be able to get Government contributions, and your employer can also stop their contributions.

Remember you don’t need to withdraw your savings as soon as you turn 65. You can keep them in your account, working for you, until you need them. The choice is yours.


If you’ve turned 65 (or you’re about to)

Congratulations on reaching this great milestone!

New Zealanders are typically living longer so it’s important to make sure your savings will support you throughout your retirement. Before you make any big financial decisions, we recommend you speak to a financial adviser to help you get the best from your savings. If you’d like some help, ANZ’s Investment Advisers can provide free advice tailored to your individual situation.

It’s also important to keep your money safe. Unfortunately, we’re seeing a rise in scammers trying to get their hands on retirees’ hard-earned money. They can be very clever and persuasive, but remember if something sounds too good to be true, it usually is. The best way to protect your savings is to be aware and keep your money safe.



How to make withdrawals

To make your first retirement withdrawal, simply download and complete a retirement withdrawal form, and return it to us with certified identification and proof of residential address – see the form for details of what’s required. (You’ll only need to complete the statutory declaration and provide certified identification the first time you make a withdrawal.)

Please note that withdrawals can take up to 10 working days to process. We’ll update you on the progress of your application.



To make a subsequent retirement withdrawal, or to amend your regular withdrawal, simply download and complete a subsequent retirement withdrawal form.


Buying your first home

If you’ve been a member of KiwiSaver or a complying superannuation scheme for at least three years, you may be able to withdraw some of your money to put towards buying your first home, or land to build your first home on.

To apply for a first home withdrawal

Just complete our simple online form and we’ll be in touch. Or download, complete and return a copy of the KiwiSaver first home withdrawal application form.


Moving to another country

If you’re moving overseas permanently, you may be able to take your KiwiSaver savings with you.


Moving to Australia

If you move to Australia permanently, you may be able to transfer your KiwiSaver savings to an Australian complying superannuation scheme.



Moving to other countries

If you move permanently to a country other than Australia, you can withdraw your funds after you’ve been overseas for at least one year. Please note that you can’t withdraw:

  • any Australian sourced funds (e.g. if you’ve transferred money from an Australian super scheme to your KiwiSaver account), or
  • any Government contributions you’ve received (these will be returned to the Government).

To apply, download and complete our permanent emigration withdrawal form. You’ll need to show evidence that you’ve permanently left New Zealand and are living overseas, and complete a statutory declaration – see the form for more details.


If you’re experiencing significant financial hardship

You can apply for an early withdrawal if you’re suffering significant financial hardship – for example, if you can’t meet essential living and/or medical costs.

If you don’t meet the eligibility criteria, or want to explore other options, find out how ANZ can help with financial difficulties.


If you have a serious illness

You can apply for an early withdrawal if you have a serious illness. Serious illness means an injury, illness or disability that has you:

  • totally and permanently unable to work at a job that you’re suited to because of your education, training or experience, or
  • at serious risk of dying very soon.

You’ll need a declaration from a registered medical practitioner and you’ll also need to make a statutory declaration. For more information and to apply, see our serious illness application form.


If you have a life-shortening congenital condition

You may be able to make an early withdrawal if you were born with a condition that is expected to reduce life expectancy below 65.

You’ll need a medical certificate from a registered medical practitioner and you’ll also need to make a statutory declaration. For more information and to apply, see our life-shortening congenital conditions withdrawal guide and withdrawal form.



The supervisor will determine whether you’re eligible for a life-shortening congenital conditions withdrawal.

If you make a life-shortening congenital conditions withdrawal you won’t be eligible for any Government contributions and your employer can stop their contributions.

For more information about withdrawal options

See the guide and product disclosure statement for the scheme you belong to.


From overseas: +64 9 356 4000

Important information

ANZ New Zealand Investments Limited ('ANZ Investments') is the issuer and manager of the ANZ KiwiSaver Scheme and the ANZ Default KiwiSaver Scheme (together, the 'schemes'). Important information is available under terms and conditions. Download the guide and product disclosure statement.

This material is for information purposes only. We recommend seeking financial advice about your situation and goals before getting a financial product. To talk to one of our team at ANZ, please call 0800 736 034, or for more information about ANZ’s financial advice service or to view our financial advice provider disclosure statement see anz.co.nz/fapdisclosure