And we will complete a disputes form over the phone with you.
What you need to know
You must be the primary or additional card holder.
Dispute must be submitted within 60 days of transaction.
You can still contact us after 60 days to query errors or unauthorised transactions.
We'll work with you to help resolve the issue for you if possible. However, we do not accept any responsibility for the loss.
What happens after I complete the form?
Once we receive your completed form we will investigate the transaction on your behalf, and we may contact you to request additional information. We will investigate the dispute within 20 business days or will notify you if there is any reason it will take longer.
If you have any questions about the process or want to know more about disputing a transaction, call us on 0800 269 296.
We are unable to guarantee any reversals:
If the dispute is successful, a credit will be applied to your credit card account.
If the dispute is unsuccessful, you will be advised in writing and charged a $15 dispute fee (per event, multiple transactions are covered by the single fee).