We will investigate the disputed transaction on your behalf. We may contact you if we need more information.
Dispute investigations are usually completed within 15 business days. If our investigation will take longer, we’ll let you know.
We make every effort to resolve disputed transactions, but we cannot guarantee that you will be repaid. We do not accept any responsibility for the loss.
If the dispute is successful, a credit will be applied to your account. If the dispute is unsuccessful, you will be advised by email (or mail, if you prefer).