ANZ goMoney, is our fastest, most secure app yet for iPhone* and Androidâ„¢. View your account balances and transaction history. Transfer money. Pay your bills. Make secure payments to anyone with just their mobile phone number. It's quick and easy to do with ANZ goMoney.

ANZ goMoney is designed for both iPhone and Android devices, so that it's easy to use, secure, and friendly on your mobile data plan.

ANZ goMoney for iPhone

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ANZ goMoney for Android

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Access your accounts faster
Once registered, accessing ANZ goMoney is easy and fast. We've done away with customer numbers and passwords on ANZ goMoney and replaced them with a 4-digit PIN that you choose and only you know.

Send and receive mobile payments
Need to pay your friends back for your share of lunch, don't carry cash and don't know their bank account number? ANZ goMoney provides you with a convenient way to pay people and businesses using just their mobile number.

Anyone with a New Zealand bank account can receive ANZ goMoney mobile payments. They don't even have to bank with ANZ, but if they do and are registered for ANZ goMoney, it's even easier. You can find out more about sending and receiving mobile payments in our FAQs section.

Secure
ANZ goMoney is secure to ensure your banking is protected. High-grade encryption keeps your personal details safe. Plus we've designed the app so that none of your banking information is stored on your device. Also, as long as you comply with the Electronic Banking Conditions of Use, we'll guarantee your accounts against any unauthorised transactions.

Lost your phone?
Don't worry; it happens to the best of us. So if you happen to lose your phone, call us on 0800 269 296 6am to 12 midnight, 7 days a week, and we'll cancel your access to ANZ goMoney. Once you're back up and running again, it's quick and easy to register your new mobile.

If you lose your phone between 6am to midnight, please call us on 0800 368 524.

Lock-outs and time outs
As an added security feature, ANZ goMoney gives you a number of attempts to enter your PIN correctly. If unsuccessful, the app is locked ensuring others can't attempt to guess your PIN.

If you're distracted by other apps, or simply forget to log out of ANZ goMoney, it also logs you out after three minutes of inactivity. Or, simply tap the Log Out button in the app and you'll be securely logged out.

Added piece of mind
In the unlikely event that you are a victim of fraud, we will reimburse you for any unauthorised transactions. It's called our ANZ Internet, Mobile and Phone Banking Guarantee. You're covered as long as you complied with our Electronic Banking Conditions of Use, didn't contribute to the loss and you notify us promptly of the unauthorised transactions.

ANZ goMoney is free to download from the App Store (Apple) and Google Play (Android).

However, please note that in downloading and using the app, you may be subject to the relevant mobile data-usage plan from your mobile telecommunications provider. Any potential charges from your provider are solely your responsibility.

Some accounts may have transaction fees that apply. See the full details of account fees and charges.

What you'll need to get started
For starters, you will need to be registered for ANZ Internet Banking, and have an active mobile number. You'll also need a smartphone or device (Apple or Android) that is enabled for cellular or wireless Internet connection (WiFi).

For iPhone users, you'll need a minimum of iPhone 3GS and iOS 5 (or more recent).

For Android users, you must be running Android operating system 2.2 (Froyo) or above.

Get it
Download the app from either the App Store (Apple) or Google Play (Android). There's a quick and easy registration process to follow (more details below), and then you're set up for banking on-the-go.

Registration
ANZ goMoney is all about being quick and easy, and so is our registration process. We won't hold you up for more than a few minutes:

  • Enter your ANZ Internet Banking Customer Number and password.
  • Choose your Pay to Mobile account. This is where you will send mobile payments from, and receive payments to, using ANZ goMoney (this can be changed anytime by going into your settings).
  • Set your 4-digit security PIN.
  • Add your mobile phone number.
  • We will then TXT you an activation code.
  • Enter the activation code to activate ANZ goMoney.

To register other devices simply:

  • Enter your ANZ Internet Banking Customer Number and password.
  • Enter your existing 4-digit goMoney PIN.

It really is that simple to set up ANZ goMoney.

About ANZ goMoney

What is ANZ goMoney?
ANZ goMoney, is a mobile banking app for Apple* and AndroidTM devices. View your account balances and transaction history. Transfer money. Pay your bills. Make secure payments to anyone with just their mobile phone number. It's quick and easy to do with ANZ goMoney.
How much does ANZ goMoney cost?

The ANZ goMoney app is free to download from the App Store (Apple) or Google Play (Android). While it's free to download, please note that in downloading and using the app, you will be subject to the relevant mobile data-usage plan stipulated by your mobile telecommunications provider. Any potential charges in this regard are solely your responsibility.

Some accounts may have transaction fees that apply. See the full details of account fees and charges.

In the event that ANZ decides to apply fees and charges to this service, you will be advised prior to this occurring.

Will ANZ goMoney work on a Windows mobile phone?
No. ANZ goMoney currently only works on Apple (iPhones, and iPod Touch) and Android devices. We are currently monitoring demand for Windows phones.

Getting started

What do I need to use ANZ goMoney?

You'll need:

  • To be registered for ANZ Internet Banking, and have an ANZ Internet Banking Customer Number and password.
  • For iPhone users, an iPhone 3GS and iOS 5 (or higher), and an active mobile number.
  • For iPad/iPod Touch using iOS 5
  • For Android users an Android device (phone or tablet) running Android operating system 2.2 (Froyo) or above, and an active mobile number.

To use ANZ goMoney Pay to Mobile feature, you will also need an ANZ transaction account.

How do I get ANZ goMoney?
Download the app from either the App Store (Apple) or Google Play (Android). There's a quick and easy registration process to follow (to set up your 4-digit PIN and select a Pay to Mobile account), and then you're set up for banking on-the-go.
Do I need to be an ANZ customer to use the app?

Yes. You also need to be registered for ANZ Internet Banking, as we require your ANZ Internet Banking customer number and password when you first set up ANZ goMoney.

Not registered for ANZ Internet Banking? Please visit any ANZ branch, or call 0800 269 296. To use the Pay to Mobile feature on ANZ goMoney, you will also need an ANZ everyday account, such as ANZ Freedom.

Not an ANZ customer? To find out more about opening an ANZ account that suits your needs, check out our everyday banking products, visit any ANZ branch, or call 0800 269 296.

Can I use an ANZ Business account with ANZ goMoney?
Yes, if you're an ANZ Small Business customer and have an ANZ everyday account you will be able to use ANZ goMoney.
Why do I need a mobile phone number to use ANZ goMoney?
We link your mobile phone number with the ANZ account that you choose in order to process mobile payments made to and from your mobile number.

Payments

What types of payment can I make using ANZ goMoney?

With ANZ goMoney you can make the following types of payments:

  • Pay to Mobile (or ‘mobile payments'). All you need is the person's New Zealand mobile number.
  • Pay a person or a bill (using their New Zealand bank account number).
Can I make payments to international accounts?

No. If you need to send money overseas you can you use the International Payments function within ANZ Internet Banking.

Security

What happens if I lose my phone or it's stolen?

Please notify us immediately by calling 0800 269 6624, 6am to 12 midnight, 7 days a week, and ANZ goMoney will be disabled straight away.

Remember that ANZ goMoney is securely protected by a 4-digit PIN that only you know. We recommend you do not disclose this to anyone.

If you lose your phone between midnight and 6am, please call us on 0800 368 524.

Is my personal banking information stored on my phone?

For added security we don't store any banking information on your phone. ANZ goMoney is session based. This means that as soon as you close the app, all of your banking information is no longer available on your phone.

What can I do to protect my phone?

We recommend having a PIN set up to access your phone and don't disclose this to anyone. It's also a good idea to make this PIN different to the one you set up to access ANZ goMoney.

Pay to Mobile payments

Are Pay to Mobile payments safe?

Yes. We've implemented security features that require customers to register before using ANZ goMoney, PIN protection of your banking details, high-grade encryption and a secure one-off Collection Code as part of the mobile payment-collection service.

Who can I send mobile payments to?

You can use the Pay to Mobile feature to send money to anyone who has an in-use mobile phone number and holds a bank account with any New Zealand bank. Once you've made the payment using ANZ goMoney one of the following will happen.

If the recipient is registered for ANZ goMoney:

  • They'll receive a text notification from ANZ that a mobile payment has been made (from you) into their nominated ANZ account. The money is normally deposited into this account immediately. However, this can take up to one business day.

If the recipient isn't registered for ANZ goMoney:

  • They'll receive a text notification from ANZ advising them that you've sent them a mobile payment.
  • You'll then need to pass on a secure one-off Collection Code to the recipient. You'll receive this when you make the payment (you can view this in the 'Uncollected Payments' screen within the app).
  • To claim the payment the recipient then needs to visit the secure ANZ goMoney Claim Payment website with the Collection Code, the payment details outlined in the text message, and their account number. The timing of when funds are available in the recipient's account will ultimately be dependent on the recipient's bank. Please note that the recipient doesn't have to have an ANZ account.
Does the recipient need ANZ goMoney?

No. They simply need to hold an account with a New Zealand bank and have an in-use mobile phone number.

Does the recipient need to hold an ANZ account?

No. They simply need to hold an account with a New Zealand bank and have an in-use mobile phone number.

Funds are taken out of your account as soon as you make a mobile payment. However, please note the following:

  • If you're making a payment to another ANZ goMoney customer - the payment is normally processed immediately.
  • If you're making a payment to another ANZ customer who doesn't use ANZ goMoney - once they've collected their payment through ANZ's Claim Payment website, the payment is normally processed overnight and available the following business day.
  • If the payment is made to an account held with another New Zealand bank - when the funds are available in the recipient's account will ultimately be dependant on the recipient's bank.
  • If the person you made the mobile payment to doesn't collect the payment within seven days of receiving the text notification from ANZ, it will simply be returned to your ANZ account you originally sent the payment from.
What if I make a mobile payment to the wrong mobile number?

You can check the Uncollected Payments screen within ANZ goMoney to see who the payment was made to. Here, you can see:

  • If a payment is showing in this list, it hasn't been collected. If this is the case, the payment can't be collected without the secure Collection Code, which only you know. If you don't pass this code on, the funds will be returned to your ANZ account after seven days of the recipient receiving the text message notification from ANZ.
  • If the payment isn't showing in the Uncollected Payments screen then the payment has been claimed by someone. If this is the case, please contact us on 0800 269 296 6am to 12 midnight, 7 days a week, to make a payment dispute.
I have a credit card. Can I make mobile payments via the Pay to Mobile feature?

No. You can only make Pay to Mobile payments from an ANZ transaction account. See our everyday banking section for more details on everyday accounts.

How long does it take for the mobile payment to be deposited into the recipient's account?

If the recipient is registered with ANZ goMoney, the money is deposited immediately.

If claiming from the ANZ Claim Payment website, once they have successfully claimed the payment, the availability of these funds is dependent upon the recipient's bank.

I've just sent someone a mobile payment. How are they notified about this?

If the recipient is registered for ANZ goMoney, they'll receive a text message notification from ANZ that the payment has been made into their account.

If the recipient isn't registered for ANZ goMoney, they'll receive text message notification from ANZ advising them that you've sent them a mobile payment, which they'll then need to collect from the ANZ Claim Payment site.

What happens if the mobile payment I've sent isn't collected?

If the recipient doesn't claim their mobile payment within seven days of receiving the text message notification from ANZ, it will simply be returned to the ANZ account you originally sent the payment from.

Do I get a receipt for mobile payments?

Once you've successfully made a mobile payment, a receipt screen will appear. If you'd like to a record of this, you can save, print or email a copy of the receipt.

Collecting Pay to Mobile payments

What do I need to be able to collect a mobile payment?

If you're not an ANZ goMoney customer, you'll need to visit Claim Payment website. You'll need:

  • Your account number
  • Your secure one-off Collection Code (the person making the payment will pass this on to you)
  • The amount the payment is for (this will be outlined in the text message notification you receive from ANZ)
  • Your mobile phone number.
What is collect.anz.co.nz and is it an official ANZ site?

It's the ANZ Claim Payment site and works in conjunction with ANZ goMoney and, yes, it's an official ANZ website. Should you have any concerns, you can navigate your way to the ANZ Claim Payment site through the Ways to Bank section on anz.co.nz.

Please note that if you're registered for ANZ goMoney but aren't set up to receive straight-through mobile payments, you'll need to collect your payment from the ANZ Claim Payment site.

How did ANZ get my mobile number?

The person sending you the mobile payment (the sender) is an ANZ customer and provided your mobile phone number so that we could notify you that they've sent you money.

ANZ only uses your mobile phone number to send you a text message notification telling you that you've been sent a mobile payment using ANZ goMoney, as well as to identify you when you collect it.

I've received a mobile payment. How do I know when I've been paid?

Provided that you've entered the relevant details correctly (your bank account details, the secure Collection Code, payment amount and all the steps throughout the mobile payment-collection process) the funds will normally appear in the account you choose within one to three business days. Please note that the timing of when funds are available in your account will ultimately be dependant on your bank.

Who sent me this mobile payment?

The name of the sender (an ANZ goMoney customer) is included in the text message notification you've received from us. Please note that the sender has been advised by ANZ goMoney to contact you to pass on your secure one-off Collection Code.

If they don't pass this code on, you will not be able to retrieve the payment from the ANZ Claim Payment site.

How do I know the text message I've received is really from ANZ?

We will always include the name of the person sending you the mobile payment within the ANZ goMoney text message. Also, we'll never ask you to respond to this text message. Please also note that we'll always direct you to the ANZ Claim Payment site if you're not an ANZ goMoney customer.

What is a Collection Code and how do I receive it?

This is a secure one-off code (4-digit number) that the sender (who is making the payment) will pass on to you. This, plus the additional information outlined in the text message notification you received from ANZ is required to collect the payment.

Why does ANZ need my account number?

This is so that ANZ knows which bank account you would like the mobile payment to be deposited into.

Does ANZ keep a record of my account number?

Yes. We keep a record of the payment details, including your account details, in the unlikely event that there is an issue with the payment at a later date.

Do I need to be registered for ANZ goMoney to receive mobile payments?

No. You simply need to follow the mobile payment-collection process (as outlined above). However, if you receive mobile payments from this person regularly, the money is deposited automatically when you register for ANZ goMoney.

I have received a mobile payment, but it has expired.

If, you're unable to collect a payment within seven days of receiving the text message notification from ANZ, the payment will expire and be returned to the sender's ANZ account. In this event, we recommend that you contact the sender and ask them to make the payment again.

What if I enter the wrong account number at the ANZ Claim Payment site?

You'll need to let the sender know immediately, as they'll need to contact ANZ on 0800 269 296 to raise a payment dispute.

How long does it take for the mobile payment to be deposited into my account?

Once you successfully claimed the payment from the ANZ Claim Payment website the availability of these funds is dependent upon your  financial institution.

I've just sent someone a mobile payment. How are they notified about this?

If the recipient is registered for ANZ goMoney, they'll receive a text message notification from ANZ that the payment has been made into their account.

If the recipient isn't registered for ANZ goMoney, they'll receive a text message notification from ANZ advising them that you've sent them a mobile payment, which they'll then need to collect from the ANZ Claim Payment website.

General FAQs

Can I deactivate ANZ goMoney?

If secure banking on-the-go isn't quite for you, you can easily deactivate ANZ goMoney. All you need to do is call ANZ on 0800 269 296, 6am to 12 midnight, 7 days a week, to deactivate this service. If you change your mind later, don't forget ANZ goMoney is easy to re-activate.

What happens if I change phones?

ANZ goMoney is easy to install onto a new phone. However, you'll need to delete or uninstall ANZ goMoney from your old phone.

What if I change my mobile number?

You can update your mobile number in the Preferences tab within ANZ goMoney.

 

Next Steps

For more information or to start using ANZ goMoney:

Website icon
Download on the App Store, or Google Play.
Telephone icon
Call 0800 269 296.
Website icon
Visit the ANZ goMoney website.

* iPhone, iPad and iPod Touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android and Google Play are registered trademarks of Google Inc.