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What to do if you receive a suspicious email or call

A common tactic used by fraudsters is to send out ‘phishing’ emails which pretend to be from ANZ, in an attempt to steal the recipient’s personal information or gain access to their bank accounts. They may also call people pretending to be from ANZ or another reputable organisation. That’s why it’s important to be vigilant and stay aware.

Remember, ANZ will NEVER:

  • Ask you for your banking PINs or passwords.
  • Send you a link to the ANZ Internet Banking login page – we always suggest you type into your browser.
  • Ask you to download any software onto your computer.
  • Ask you to give us remote access to your computer.

If you receive a suspicious e-mail:

  • Don’t reply to it.
  • Don’t open any attachments or click on any links in the e-mail.
  • Delete the e-mail.
  • Update your antivirus and anti-spyware and run a scan of your devices.
  • Contact ANZ immediately on
    0800 269 296 or report it online.

If you receive a suspicious call:

Latest scams and alerts

The key to protecting yourself online is staying aware.  Here are some current scams and frauds we’re aware of:

More information and resources

Here are some great links for more help, information and resources to keep you and your banking safe:


CERT NZ provides trusted and authoritative advice to businesses, organisations and individuals who are affected (or may be affected) by cyber security incidents.


ConnectSmart is a government initiative to help New Zealanders protect themselves online, including updates on scam alerts and resources for homes, schools and businesses.


NetSafe is an independent, not-for-profit organisation for New Zealand internet users. At their website you’ll find hints and tips on keeping yourself safe, latest scams, and advice for parents, guardians and caregivers, as well as New Zealand businesses.


Safe and secure

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ANZ Secure is our commitment to protecting you when you bank with us. It’s an approach based on three pillars:

  • Protect - protecting you with the latest security systems.
  • Monitor - monitoring your banking 24/7 for potential threats.
  • Act - acting immediately when needed.  


The commitment also involves working together, as there are also things you can do to help keep yourself safe. You can read about some of the ways we help keep your banking secure below. For more about what we do to help protect you, and what you can do to help protect yourself, visit our Banking safely section.


Fraud monitoring

Our sophisticated fraud monitoring systems identify potentially fraudulent activity so we can take action to prevent it and keep you safe.

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High-grade security

You’re protected by some of the best security and technology to help keep your information safe.

Help and support